Training & Development Coordinator – Soft Skills

Training & Development Coordinator – Soft Skills

Brilliance Executive Management is seeking a highly skilled professional for the role of Training & Development Coordinator – Soft Skills, based in Lusaka, Zambia. This position offers a full-time opportunity for candidates interested in training and development coordinator jobs in Lusaka, focusing on enhancing sales performance, customer experience, and employee capabilities through innovative soft skills training programs.

About the Role: Training and Development Coordinator Jobs in Lusaka

The Soft Skills Training and Development Coordinator will be responsible for the seamless planning, design, and delivery of blended learning programs across the organization. You will manage eLearning platforms such as Talent Soft Campus, coordinate specialist external training providers, and evaluate training effectiveness against key commercial performance indicators.

Your role will include creating engaging physical and digital learning materials, conducting skills gap analyses, and facilitating workshops to support continuous professional development. You will also oversee training logistics, maintain curriculum databases, and produce detailed monthly training reports for management.

Key Responsibilities

• Develop and organize comprehensive training plans tailored to corporate HR and sales teams.
• Design and deliver training sessions on product knowledge, company processes, customer complaint handling, and communication skills.
• Create educational resources such as slide decks, manuals, roleplay scenarios, and case studies.
• Conduct skills gap analyses, observe live sales calls, and provide actionable feedback to improve performance.
• Implement a variety of training methods including simulations, mentoring, on-the-job training, and professional development classes.
• Promote awareness of available training opportunities and guide staff through eLearning modules.
• Collaborate with internal stakeholders and subject matter experts to ensure instructional design aligns with organizational goals.
• Manage training records, organize train-the-trainer sessions, and maintain in-house training facilities and equipment.
• Track training hours and measure the impact of training programs on key performance indicators.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Marketing, Sales, Organizational Psychology, Education, Communications, or related field.
• Minimum of 5 years’ experience in training and development within commercial sectors, specifically sales, marketing, and customer soft skills training.
• Proven expertise as a Soft Skills Trainer or Corporate Trainer with a full training cycle experience: needs assessment, planning, development, coordination, monitoring, and evaluation.
• Exceptional public speaking, presentation, and active listening skills.
• Strong empathy and interpersonal skills, with the ability to engage diverse cultural groups effectively.
• Proficient in instructional design theory and practice, as well as traditional and modern training techniques.
• Competent in MS Office and highly organized with the capacity to manage multiple projects simultaneously.
• Membership in ZIHRM or a relevant professional body is required.

Competencies and Attributes

• Outstanding communication and presentation skills.
• Attention to detail and strong organizational abilities.
• Excellent coaching and mentoring capabilities.

Application Process

Qualified females and differently-abled persons are encouraged to apply for this position. To be considered, please submit your CV in MS Word format along with a cover letter clearly stating your salary expectations. Applications should be sent to jobs@bemconsult.com with a copy to bemconsult8@gmail.com.

Please note that all communications will be treated with strict confidentiality. If you do not receive a response within 21 working days from the closing date of this advertisement, kindly consider your application unsuccessful.

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