Service and Parts Engineer

Service and Parts Engineer Jobs in Kitwe

Hitachi Construction Machinery Zambia is seeking a dedicated Service and Parts Engineer to join our team in Kitwe, Copperbelt. This role is integral to providing exceptional support for all Hitachi construction machinery, ensuring accurate inspections and forecasts that contribute to sustained repeat business. If you are looking for challenging service and parts engineer jobs in Kitwe, this opportunity offers a dynamic environment within a leading heavy equipment company.

About the Role

Reporting directly to the Service Manager at our Kitwe branch, this full-time position is offered for a fixed term of two years. The successful candidate will be responsible for maintaining the operational excellence of Hitachi machinery through thorough inspections, servicing, and repairs. You will play a key role in customer satisfaction by ensuring timely communication and effective parts management.

Key Responsibilities

• Communicate workflow and execution timelines effectively to the Service Manager.
• Perform routine inspections on Hitachi machines and produce detailed reports.
• Conduct scheduled servicing and repairs on Hitachi and subsidiary company equipment.
• Develop and communicate customer-specific parts lists in coordination with the Service Manager.
• Liaise with the Parts Supervisor to obtain quotations and confirm stock availability, ensuring clear communication with customers.
• Prepare scopes of work for approval by the Service Manager.
• Respond promptly to unscheduled breakdowns and provide practical solutions.
• Implement mandatory service bulletins on customer machinery as required.
• Complete photographic and field information reports as necessary.
• Support workshop and warehouse operations when needed.
• Monitor Field Information reports to facilitate timely warranty claim processing.
• Analyze warranty claim trends to identify recurring breakdown issues.
• Serve as initial evaluator for warranty claims to ensure accuracy and compliance.
• Confirm cost recovery through thorough machine inspections.

Qualifications and Experience

• Full Grade 12 certificate is mandatory.
• Bachelor’s degree in Mechanical Engineering or equivalent qualification required.
• Minimum of three years’ experience in a similar role within the heavy equipment industry.
• HI-TEP Repair certification is an advantage.
• Experience as a repair mechanic or technician with medium to large heavy equipment.
• Membership in the Engineering Institution of Zambia (EIZ) is essential.
• Valid and clean manual driver’s license.

Core Competencies

• Strong analytical skills to assess machinery conditions and warranty claims.
• Excellent communication and customer relations abilities.
• Proficient report writing skills for detailed documentation.
• Ability to work collaboratively within a team and independently as required.

How to Apply for Service and Parts Engineer Jobs in Kitwe

Interested candidates who meet the above criteria are invited to submit their detailed curriculum vitae, certified copies of certificates, and a cover letter combined into a single document. Please send your application via email to
recruitment-hcmz@hcmaf.com.

Alternatively, applications can be mailed to:

The Senior Manager – Human Capital and Administration
Hitachi Construction Machinery Zambia, Co. Ltd.
KK International Airport Road, Plot 2350/M
P.O. Box 30182, Lusaka

The closing date for applications is Monday, 11th May 2026. Only shortlisted candidates will be contacted.