Senior Guest Services Supervisor

Senior Guest Services Supervisor Jobs in Livingstone at Avani Victoria Falls Resort

Avani Victoria Falls Resort invites experienced hospitality professionals to apply for the position of Senior Guest Services Supervisor in Livingstone, Southern, Zambia. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, this full-time opportunity offers the chance to join a globally expanding brand that values warmth, professionalism, and attention to detail.

About Avani Victoria Falls Resort

At Avani, we believe in achieving the perfect balance between stylish design and functional comfort, vibrant social spaces and private retreats, as well as attentive service and genuine hospitality. Our resorts reflect this philosophy through locally inspired cuisine, thoughtfully designed guest rooms, and a service culture that honors the art of hospitality. With a growing presence across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move, committed to creating memorable experiences for guests worldwide.

Key Responsibilities for Senior Guest Services Supervisor Jobs in Livingstone

As a Senior Guest Services Supervisor at Avani Victoria Falls Resort, you will play a crucial role in leading the Front Office team and ensuring outstanding guest satisfaction. Your main duties will include:

• Supporting the preparation of the Front Office budget and managing departmental resources efficiently.
• Planning, delivering, and monitoring comprehensive training programs for all Front Office staff, including IT systems and guest service protocols.
• Maintaining expert knowledge of Property Management and Call Centre systems to optimize operations.
• Supervising all departmental personnel and ensuring smooth daily functioning of facilities.
• Championing high standards of product quality and service excellence to maximize guest satisfaction.
• Ensuring strict adherence to Standard Operating Procedures by training staff and overseeing their performance.
• Leading the implementation of hotel sales and promotional initiatives, with a focus on upselling opportunities.
• Coordinating daily arrivals, especially VIP and special requests, in collaboration with housekeeping, room service, and guest relations teams.
• Fostering a positive and motivational work environment through coaching, counseling, and ongoing support for associates.
• Keeping staff informed about hotel products, services, promotions, and facilities to enhance guest interactions.
• Conducting regular room and floor inspections to uphold quality standards and promptly addressing maintenance or cleaning needs.
• Assisting local tour operators and travel agency representatives to ensure seamless guest experiences.

How to Apply

If you are ready to contribute your expertise to a vibrant hospitality team and grow your career with Avani Victoria Falls Resort, please submit your application online via the following link:

Apply for Senior Guest Services Supervisor – Livingstone

Join Our Team

Avani Victoria Falls Resort is proud to foster a culture where every team member is empowered to innovate and deliver outstanding service. If you believe that a warm welcome and a genuine smile can transform a guest’s stay, you will find a rewarding career path with us.