Sales & Operations Officer

Sales & Operations Officer Jobs in Lusaka at Chitiya Group

Chitiya Group, a dynamic collective of three thriving Zambian businesses—Palwendo Car Hire, Nilandi Web Services, and Chitiya Retreat—is seeking a motivated and results-oriented Sales & Operations Officer. This role offers an exciting opportunity to contribute to business growth and operational excellence across all group entities. If you are passionate about driving sales and managing operations efficiently, explore this rewarding career in Lusaka, Zambia.

About the Sales & Operations Officer Role

The Sales & Operations Officer will play a pivotal role in advancing the Chitiya Group’s market presence by driving sales initiatives, coordinating daily operations, and fostering strong customer relationships. This position is essential to delivering outstanding customer service and ensuring smooth, efficient service delivery across all business units.

Key Responsibilities for Sales and Operations Officer Jobs in Lusaka

• Sales & Business Development (40%)
  • Identify and pursue new business opportunities across corporate clients, hotels, NGOs, government institutions, and SMEs.
  • Generate quotations, follow up on leads, negotiate, and close sales.
  • Maintain an up-to-date sales pipeline and CRM system to achieve monthly sales targets.
• Customer Relationship Management (20%)
  • Respond promptly to customer inquiries and coordinate bookings and reservations.
  • Handle customer complaints professionally to encourage repeat business and referrals.
• Operations Coordination (25%)
  • Manage vehicle bookings and schedules, including facilitating vehicle inspections at pick-up and drop-off.
  • Coordinate website projects and hosting renewals in collaboration with the Nilandi technical team.
  • Liaise effectively with partners and service providers to ensure seamless operations.
• Marketing Support (10%)
  • Create and manage social media campaigns and attend exhibitions and networking events.
  • Coordinate with Sales Consultants, distribute promotional materials, and collect customer testimonials.
• Administration & Reporting (5%)
  • Prepare weekly and monthly performance reports, track key performance indicators (KPIs), and maintain accurate customer records.
  • Support invoicing and payment follow-up processes.

Qualifications and Skills Required

• Bachelor’s degree in Marketing, Business Administration, Public Relations, or a related field.
• Minimum of one year’s experience in sales, customer service, or operations.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office and Google Workspace; experience with CRM systems is an advantage.
• Valid driver’s licence is mandatory.
• Self-motivated with the ability to travel within Lusaka and surrounding areas.

Why Join Chitiya Group?

Joining Chitiya Group means becoming part of a growing and innovative business collective committed to excellence and customer satisfaction. This full-time role offers the chance to develop your career in a vibrant environment, working across diverse sectors including car hire, web services, and hospitality.

How to Apply

Interested candidates are encouraged to apply online through the Chitiya Group career portal at the link below:

Apply for the Sales & Operations Officer Position