RESTAURANT MANAGER

Restaurant Manager Jobs in Livingstone at New Fairmount Hotel

New Fairmount Hotel, located in Livingstone, Southern Zambia, is seeking an experienced and dedicated Restaurant Manager to oversee all facets of our restaurant operations. This full-time position requires a dynamic leader who can deliver a high-quality menu while motivating staff to provide exceptional customer service. If you are passionate about hospitality and looking for restaurant manager jobs in Livingstone, this role offers an excellent opportunity to contribute to a thriving establishment.

Key Responsibilities for Restaurant Manager Jobs in Livingstone

As the Restaurant Manager, you will be responsible for maintaining the restaurant’s revenue, profitability, and quality standards. You will ensure smooth daily operations across both the front and back of the house, balancing customer satisfaction with operational efficiency. Your leadership will be critical during busy periods, fostering a positive work environment and ensuring guests enjoy memorable dining experiences. Core duties include:

• Coordinating daily operations of both Front of the House and Back of the House teams
• Delivering superior service to maximize customer satisfaction
• Handling customer complaints promptly and effectively
• Monitoring product quality and sourcing new vendors as needed
• Organizing and supervising staff shifts and schedules
• Evaluating staff performance and providing constructive feedback
• Forecasting requirements for supplies, kitchen utensils, and cleaning products
• Ensuring compliance with sanitation and safety regulations
• Maintaining and enhancing the restaurant’s public image
• Controlling operational costs and identifying waste reduction measures
• Preparing detailed financial reports on revenues and expenses
• Promoting the brand locally through community engagement and events
• Recommending marketing strategies such as discounts and social media advertising
• Training new and existing employees on customer service best practices
• Implementing policies and protocols to sustain future operations

Qualifications and Experience Required

Candidates applying for restaurant manager jobs in Livingstone must demonstrate proven experience in managing hospitality operations, preferably in a similar managerial role. Essential qualifications include:

• Proven track record as a Restaurant Manager, General Manager, or Hospitality Manager
• Strong customer service management experience
• Comprehensive knowledge of food and beverage, including ingredient and dish details to assist staff and customers
• Familiarity with restaurant management software such as OpenTable and PeachWorks
• Excellent leadership, motivational, and interpersonal skills
• Strong financial management capabilities
• BSc degree in Business Administration or related fields; hospitality management or culinary education is advantageous

About the Position

How to Apply for Restaurant Manager Jobs in Livingstone

Interested candidates who meet the qualifications and are eager to contribute to the success of New Fairmount Hotel’s restaurant are invited to submit their applications via email to nfhc-hr@hotmail.com. Please include your updated CV and a cover letter outlining your relevant experience and motivation for applying.