Restuarant Fulfillment Coordinator

Restaurant Fulfillment Coordinator Jobs in Lusaka at Four Oaks Credit Limited

Four Oaks Credit Limited is seeking a dedicated Restaurant Fulfillment Coordinator to join our team in Lusaka, Zambia. This full-time role is ideal for candidates experienced in order management and customer service who are eager to contribute to seamless restaurant order fulfillment and financial reconciliation processes.

About Four Oaks Financial Services

Four Oaks is a Zambian-registered financial services provider committed to bridging the gap between income and payday. Guided by our “Oak and Roots” philosophy, we believe financial stability forms the foundation that enables households and businesses to withstand economic challenges.

Role Overview for Restaurant Fulfillment Coordinator Jobs in Lusaka

As the Orders & Payments Officer, you will be responsible for managing customer orders received through our partner platform at the JCS location. Your role will ensure timely and accurate order placement, coordination with restaurant partners and delivery riders, and daily financial reconciliation to support smooth operations and accurate settlements.

Key Responsibilities

• Order Management & Processing: Receive and promptly place orders with partner restaurants, pay at point of sale using the company digital wallet, and verify item availability before confirming orders.
• Quality Control & Attention to Detail: Ensure all utensils, packaging, and add-ons are included; inspect orders to confirm they match customer requests; and verify spill-proof packaging and proper thermal storage until pickup.
• Coordination with Riders: Facilitate immediate handover of orders to assigned drivers, communicate with kitchen staff to expedite orders close to SLA limits, and serve as the primary contact for delivery-related issues.
• Payments Handling (Mobile Money): Execute accurate payments to restaurants via mobile money wallet, safeguard funds, and promptly report discrepancies.
• Daily Reconciliation & Record Keeping: Submit daily reports detailing orders, spend, and discrepancies; monitor pickup times; reconcile balances and records; and support weekly settlement preparations.

Qualifications and Experience

• Minimum Grade 12 Certificate; diploma in Business Administration, Accounting, Hospitality, or related field is advantageous
• Preferred experience in operations, retail, hospitality, or logistics
• Familiarity with mobile money transactions is a plus

Skills and Competencies

• Strong attention to detail and accuracy
• Excellent organizational and record-keeping abilities
• Basic numeracy and reconciliation skills
• Ability to thrive in a fast-paced environment
• Effective communication and coordination skills
• Integrity and accountability in handling company funds

Working Conditions

• Based full-time at the restaurant location in Lusaka
• May require weekend or extended hours depending on order volumes
• Frequent interaction with restaurant staff, riders, and supervisors

How to Apply

If you are committed to integrity, hard work, and excellent service, please submit your CV and cover letter to admin@fouroakszm.com. Join Four Oaks Financial Services and help transform borrowers into financially independent leaders.