Receptionist

Receptionist Opportunity at Mary Begg Health Services in Solwezi

Mary Begg Health Services is seeking a professional and dedicated individual to join our team as a receptionist in Solwezi, North Western. This role is an excellent opportunity for candidates interested in receptionist jobs in Solwezi who have strong customer service skills and experience in healthcare front office operations.

About the Role: Front Office Receptionist

As the first point of contact for patients, visitors, and healthcare professionals, the receptionist plays a vital role in ensuring smooth clinic operations. You will assist new clients with registration, provide information about our services, and coordinate patient flow by liaising with medical and nursing staff. Maintaining a professional demeanor and delivering excellent customer service are essential to this position.

Key Responsibilities in Receptionist Jobs in Solwezi

• Welcome, assist, and direct patients and visitors courteously and efficiently.
• Assist clients with completing registration forms and answer inquiries or refer them appropriately.
• Manage patient registration by accurately entering details into the system.
• Maintain an organized appointments schedule and ensure medical files are prepared before consultations.
• Handle telephone communications professionally, including call transfers and message taking.
• Monitor patient waiting times and communicate any delays or concerns to medical staff.
• Distribute and collect patient waiting time surveys, compiling results for management review.
• Maintain confidentiality and privacy of all patient and clinic information in compliance with Mary Begg policies.
• Support emergency procedures by contacting on-call doctors as directed.
• Collaborate with finance and administrative departments regarding billing, receipts, and records management.
• Maintain a clean, safe, and hazard-free work environment following infection control protocols.
• Be available for shift work as required and comply fully with all clinic policies and procedures.

Qualifications and Experience

• Diploma in Business Administration or a related field.
• Minimum of 2 to 3 years’ experience in a similar front office or receptionist role.
• Strong interpersonal and communication skills with a friendly and professional attitude.
• Ability to maintain confidentiality and work under pressure in a fast-paced healthcare environment.

Why Join Mary Begg Health Services?

Working at Mary Begg Health Services provides you with the chance to be part of a respected healthcare provider in Solwezi. You will contribute directly to patient care by ensuring efficient front office operations and a welcoming environment for all visitors and clients.

How to Apply

Interested candidates are encouraged to apply online through our careers portal at
https://marybeggclinic.bamboohr.com/careers/602.

This is a temporary position based in Solwezi. We welcome applicants who are ready to commit to shift work and uphold the high standards of Mary Begg Health Services.