Receptionist

Receptionist Jobs in Lusaka at Ace Hotel and Tours Limited

Ace Hotel and Tours Limited, a distinguished boutique hospitality brand in Lusaka, Zambia, is currently seeking two dedicated professionals for receptionist jobs in Lusaka. This full-time role offers a unique opportunity to contribute to a high-quality guest experience by managing front desk operations with professionalism and warmth.

About Ace Hotel and Tours Limited

The Ace Hotel prides itself on delivering exceptional hospitality services, emphasizing comfort, quality, and service excellence. As a member of our team, you will be part of a dynamic environment committed to creating memorable stays for our guests.

Receptionist Jobs in Lusaka: Role Overview

The Receptionist position involves welcoming guests, managing reservations, handling inquiries, and ensuring smooth communication between departments. Candidates will play a vital role in maintaining the high standards of service that define Ace Hotel.

Key Responsibilities

• Greet and check-in/check-out guests courteously and efficiently
• Manage reservations, respond to inquiries, and address guest requests promptly
• Handle phone calls, emails, and walk-in inquiries professionally
• Maintain accurate booking and guest information records
• Coordinate with housekeeping and other departments to ensure seamless operations
• Resolve guest complaints quickly and professionally
• Process payments and maintain billing records accurately
• Keep the reception area clean, organized, and welcoming at all times

Candidate Requirements

• Minimum of three years’ experience in hospitality, preferably in a hotel setting
• Relevant Zambian hospitality certification or formal education in hospitality management
• Strong customer service and interpersonal skills
• Excellent communication skills; confident and articulate
• Quick learner with strong critical thinking and problem-solving abilities
• High attention to detail and excellent organizational skills
• Proficiency in Microsoft Word and Excel
• Ability to multitask and perform effectively under pressure

What We Value in Our Receptionists

We seek individuals who take pride in their work, demonstrate initiative, and maintain a positive, guest-focused attitude. Your ability to think on your feet and contribute to a professional team environment will be essential to success in this role.

Employment Details

How to Apply for Receptionist Jobs in Lusaka

Interested candidates are encouraged to submit their CV along with relevant certifications via email to
acehotel.lsk@gmail.com. We look forward to welcoming motivated professionals who are eager to contribute to our team.