Receptionist

Receptionist Jobs in Livingstone at Palmerston Global Markets Zambia Limited

Palmerston Global Markets Zambia Limited is seeking a dedicated and professional Receptionist to join our team in Livingstone, Southern Province. This full-time role offers an excellent opportunity for individuals passionate about hospitality and customer service to contribute as the primary point of contact for guests and visitors. We invite qualified candidates to apply for one of the leading receptionist jobs in Livingstone, where exceptional communication and organisational skills are valued.

Position Overview: Receptionist Jobs in Livingstone

As the Receptionist, you will provide comprehensive front-desk and administrative support, managing reservations and ensuring a welcoming and efficient experience for all guests. The successful candidate will be confident in using computers and digital systems, and will demonstrate professionalism in communication and interpersonal interactions.

Key Responsibilities

• Welcome and assist guests courteously upon arrival and departure.
• Manage check-ins, check-outs, room assignments, and reservation processes.
• Handle telephone calls, emails, online inquiries, and customer requests promptly and professionally.
• Maintain accurate records of guest bookings, payments, and reservation details.
• Prepare invoices, receipts, booking confirmations, and routine administrative reports.
• Utilise hotel management software, email, spreadsheets, and office applications efficiently.
• Coordinate with housekeeping, kitchen, management, and other departments to meet guest needs.
• Address guest complaints and concerns tactfully, escalating when necessary.
• Keep the reception area clean, organised, and professional at all times.
• Manage payment processing and assist with cash-handling and reconciliation tasks.
• Provide guests with information about lodge facilities, tours, local attractions, and transport options.
• Maintain confidentiality of all guest and company information.
• Perform other administrative and customer service duties as assigned by management.

Qualifications and Experience

• Minimum Grade 12 School Certificate or equivalent qualification.
• Certificate, Diploma, or relevant qualification in Hospitality, Tourism, Business Administration, Front Office Operations, or related field is advantageous.
• At least 2 to 3 years of experience in receptionist, front office, customer service, or hospitality roles.
• Experience in a lodge, hotel, guesthouse, or tourism environment is preferred.

Essential Skills and Competencies

• Strong computer literacy with proficiency in Microsoft Word, Excel, email, internet applications, and digital booking/reservation systems.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• Effective organisational and record-keeping skills.
• Ability to multitask and perform well in a busy hospitality setting.
• Professional appearance, attitude, and telephone etiquette.
• Basic numerical skills and experience with cash handling.
• High levels of integrity, reliability, and attention to detail.
• Capability to work independently with minimal supervision.

Additional Requirements

• Willingness to work shifts, including weekends, evenings, and public holidays as needed.
• Ability to maintain composure and professionalism in challenging situations.
• Familiarity with the local tourism and hospitality industry is an advantage.

How to Apply for Receptionist Jobs in Livingstone

Interested candidates should submit their applications addressed to:

The Managing Director
Tasha Lodge and Tours Limited
Plot 4424/200, Kalambo Street
Highlands, Livingstone

Applications must be sent via email to tashalodgeandtours@gmail.com and include the following documents:

• An updated Curriculum Vitae (CV).
• A cover letter clearly stating the position applied for.
• Copies of relevant academic and professional qualifications.

Please indicate “Application – Receptionist – [Your Name]” in the subject line of your email. Only shortlisted candidates will be contacted for the next stage of the recruitment process.