Receptionist and Admin assistant

Receptionist and Admin Assistant Jobs in Lusaka at Zera International College of Health Sciences

Zera International College of Health Sciences invites applications for the position of Receptionist and Admin Assistant in Lusaka, Zambia. This full-time role offers an excellent opportunity for candidates seeking receptionist and admin assistant jobs in Lusaka to contribute to a professional, welcoming front office environment that supports the institution’s operations with integrity and Christian ethical standards.

Position Overview

As the first point of contact for the college, the Receptionist and Admin Assistant will manage communication channels, student inquiries, and documentation flow. The role requires exceptional organizational skills and professionalism to ensure smooth front desk operations, assist with admissions support, and uphold the institution’s values in all interactions.

Key Responsibilities for Receptionist and Admin Assistant Jobs in Lusaka

• Front Desk & Customer Service: Greet students, parents, visitors, and stakeholders courteously; direct them appropriately; maintain a tidy and professional reception area; handle inquiries about admissions, programs, fees, and services; enforce visitor registration and security protocols.
• Communication Management: Promptly answer and screen phone calls; manage official emails; relay messages accurately to relevant departments.
• Admissions & Student Support: Distribute application forms; provide basic guidance on admission requirements; record and log prospective student inquiries; assist Student Affairs during peak enrollment periods.
• Administrative Duties: Sort and distribute mail; maintain physical and electronic filing systems; assist in scheduling meetings; prepare reports as requested; support compliance with regulatory documentation including TEVETA, HEA, and Nursing & Midwifery Council standards.
• Records & Data Handling: Keep accurate front desk records; ensure confidentiality of sensitive information; update inquiry and visitor tracking systems.
• Institutional Representation: Maintain professional appearance and Christian ethical conduct; positively represent the college to all stakeholders.

Qualifications and Experience

• Diploma in Business Administration, Office Management, Public Administration, or related field.
• Grade 12 Certificate with at least 5 credits including English and Mathematics.
• At least 1 to 2 years’ experience in reception, front desk, or administrative roles; experience in educational or health institutions is advantageous.

Skills and Competencies

• Excellent verbal and written communication abilities.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Basic record management capabilities.
• Ability to multitask and work efficiently under pressure.
• High integrity and commitment to confidentiality.
• Professional demeanor and appearance.

Behavioral Competencies

• Professionalism and respect in all interactions.
• Integrity and confidentiality.
• Effective time management and attention to detail.
• Teamwork and collaboration.
• Adherence to Christian ethical principles.

Working Conditions and Authority

This is an office-based position that may require occasional extended hours during registration periods and special events. The Receptionist operates under the supervision of the Registrar or HR Officer. While authorized to provide general institutional information, the role does not include financial decision-making authority.

Performance Evaluation

Performance will be assessed after a three-month probation period and annually thereafter, based on key performance indicators such as customer service quality, call handling efficiency, inquiry tracking accuracy, administrative timeliness, and adherence to professional conduct and institutional values.

How to Apply

Interested candidates for receptionist and admin assistant jobs in Lusaka are encouraged to submit their applications via email to registrar@zeracollege.com. Please ensure your application highlights your relevant qualifications and experience.