POS Operations Manager

POS Operations Manager Jobs in Lusaka – Join Talent House Ltd

Talent House Ltd is proud to present an exciting opportunity for experienced professionals seeking pos operations manager jobs in Lusaka. We are a leading recruitment and HR consulting firm dedicated to connecting talented individuals with organisations that value growth, innovation, and operational excellence.

About Talent House Ltd

As a trusted partner in recruitment and HR solutions, Talent House Ltd bridges the gap between people and companies, fostering shared success. We deliver creative, effective, and flexible strategies that empower individuals to find meaningful career paths while enabling organisations to recruit, develop, and retain top talent.

Role Overview: POS Operations Manager

Our client, a rapidly expanding fintech company within the digital payments sector, is seeking a detail-oriented and proactive POS Operations Manager to lead the daily operations of their POS business. This role is essential to ensuring the seamless functioning of POS networks across merchant locations throughout Lusaka.

The successful candidate will oversee terminal deployment, maintenance, inventory management, merchant support, and timely resolution of operational challenges. This position demands a highly organised professional with technical aptitude, able to thrive in a dynamic, fast-paced environment where accuracy and responsiveness are critical.

Key Responsibilities in POS Operations Manager Jobs in Lusaka

• Coordinate the deployment, replacement, retrieval, and maintenance of POS terminals across merchant sites.
• Monitor terminal performance, transaction volumes, and system uptime to maintain operational efficiency and continuity.
• Manage inventory, device allocation, logistics, and asset tracking to ensure accountability and availability.
• Provide daily operational support to merchants, addressing escalated technical and operational issues promptly.
• Collaborate with technical support teams, vendors, and service providers to resolve POS-related incidents efficiently.
• Maintain comprehensive documentation, reporting, and records of operations, merchant interactions, and issue resolution.
• Investigate and resolve transaction failures, settlement discrepancies, and reconciliation challenges.
• Support compliance, audit, and operational controls aligned with company policies and regulatory standards.
• Work alongside sales and relationship management to facilitate merchant onboarding and improve customer experience.
• Identify operational inefficiencies and recommend improvements to enhance service delivery and system performance.

Required Qualifications and Experience

• Bachelor’s Degree in Business Administration, Information Technology, Finance, or related disciplines.
• Grade 12 Certificate.
• Three to five years of relevant experience in fintech, banking, payments, or POS operations.
• Strong knowledge of digital payment systems, POS terminal functionality, and merchant support workflows.
• Proven ability to manage operational processes, inventory systems, and cross-functional coordination.
• Excellent problem-solving, analytical, and troubleshooting capabilities.
• Outstanding communication, stakeholder management, and coordination skills.
• Capacity to work effectively under pressure, balancing priorities and meeting strict deadlines.
• Exceptional attention to detail with strong reporting and documentation proficiency.
• Experience in fast-paced fintech or technology environments is advantageous.

Desirable Additional Qualifications

• Experience managing large-scale POS operations or payment infrastructure.
• Familiarity with transaction processing, settlements, and reconciliation systems.
• Exposure to fintech startups or high-growth digital payment companies.
• Knowledge of operational risk management and service delivery frameworks.
• Professional certifications in Operations, Logistics, IT, or Financial Services are a plus.

Compensation and Application Details

The successful candidate will receive a competitive salary aligned with their qualifications and experience. This is a full-time position based in Lusaka, Zambia.

To apply for this opportunity in pos operations manager jobs in Lusaka, please submit your CV to careers@talenthousepeople.com by 16th July 2026. Only shortlisted candidates will be contacted.