Payments and Collections Officer

Payments and Collections Officer Jobs in Kitwe at IO Technologies Limited

IO Technologies Limited, a leader in IoT-enabled technology solutions based in Kitwe, Copperbelt, Zambia, is seeking a dedicated Payments and Collections Officer to join their finance team. This full-time role focuses on managing client payments, collections, and account follow-up to ensure smooth revenue flow and excellent customer service.

About IO Technologies Limited

IO Technologies delivers practical IoT solutions through its Packet-V platform, enhancing fleet management, GPS tracking, fuel management, theft prevention, intelligent security systems, and operational insights. Their service model simplifies IoT adoption by providing and maintaining equipment while clients pay an installation fee and a predictable monthly support fee, enabling businesses to focus on data value and security.

Role Overview for Payments and Collections Officer Jobs in Kitwe

The Payments and Collections Officer will play a vital role in maintaining accurate client accounts, tracking payments, and ensuring timely collections. This position requires strong bookkeeping skills combined with excellent communication to collaborate effectively with clients, management, sales, and operations teams. The officer will contribute to reducing overdue balances, supporting subscription renewals, and enhancing overall cash flow.

Key Responsibilities

• Maintain accurate records of client payments including installation fees, monthly support fees, and outstanding balances.
• Monitor accounts regularly to ensure timely payments and early identification of overdue accounts.
• Support subscription renewals by tracking due dates and notifying clients ahead of time.
• Conduct professional and consistent follow-up with clients regarding pending payments and overdue invoices.
• Document follow-up actions, escalate high-risk accounts, and recommend practical solutions for overdue balances.
• Provide basic bookkeeping support by reconciling payment records, receipts, and client balances.
• Coordinate internally with sales, technical support, and management on payment-related matters.
• Prepare periodic reports on receivables, overdue accounts, and collection performance for management review.
• Proactively suggest improvements to payment tracking, collections communication, and reporting processes.

Qualifications and Experience

• Diploma or certificate in Accounting, Finance, Business Administration, Banking and Finance, or related field preferred.
• Experience in collections, accounts receivable, bookkeeping, or customer account management is advantageous.
• Strong proficiency in Microsoft Excel or Google Sheets is essential.
• Familiarity with accounting software, invoicing tools, or CRM systems is a plus.
• Excellent communication skills to engage professionally with clients and internal teams.
• Highly organized with strong attention to detail and ability to manage multiple accounts.
• Demonstrated integrity and confidentiality in handling financial information.

Key Competencies and Performance Indicators

The ideal candidate will be detail-oriented, reliable, and able to work independently while maintaining professionalism in client interactions. Key performance indicators include:

• Accurate payment tracking and account updates.
• Consistent follow-up and reduction of overdue accounts.
• Timely identification and management of subscription renewals.
• Preparation of clear, accurate, and actionable reports.
• Effective and courteous client communication.
• Proper documentation and record accuracy.
• Efficient coordination with internal teams on payment issues.

Working Hours and Environment

This office-based position operates during standard business hours with occasional requirements for after-hours work to handle urgent client follow-ups or reporting deadlines. The role offers exposure to a dynamic technology-driven business environment focused on IoT and asset monitoring solutions.

Compensation and Application

How to Apply

Interested candidates are invited to submit their applications via email to jobs@packet-v.com. Please include a detailed CV and relevant qualifications.