Operations and Administrative Assistant

Operations and Administrative Assistant Jobs in Lusaka

The Clinton Health Access Initiative, Inc. (CHAI) is seeking a dedicated Operations and Administrative Assistant to join our team in Lusaka, Zambia. This full-time position offers an exciting opportunity to contribute to a global health organization committed to saving lives and strengthening health systems in low- and middle-income countries. If you are looking for operations and administrative assistant jobs in Lusaka that combine professionalism with meaningful impact, this role is ideal.

About Clinton Health Access Initiative, Inc.

Founded in 2002 in response to the HIV/AIDS epidemic, CHAI has grown into a global organization working to reduce the burden of infectious and non-communicable diseases. Our programs span HIV, COVID-19, malaria, tuberculosis, hepatitis, cancer, diabetes, hypertension, and more, with a focus on sustainable, scalable solutions led by governments. We operate in over 40 countries with a diverse and passionate workforce dedicated to advancing health equity worldwide. Learn more about our work at www.clintonhealthaccess.org.

Role Summary: Operations and Administrative Assistant in Lusaka

Reporting to the Senior Human Resources and Administration Manager, the Operations and Administrative Assistant will be a key player in ensuring the smooth daily operations of the CHAI Zambia office. This fixed-term position, available through 31 December 2026, involves managing the front office as the first point of contact for visitors and callers, while providing comprehensive administrative and logistical support to the country team.

Key Responsibilities for Operations and Administrative Assistant Jobs in Lusaka

• Manage the reception area professionally, including answering calls, welcoming guests, relaying messages, and representing CHAI with a positive image.
• Handle incoming and outgoing mail, ensuring timely distribution to relevant staff.
• Maintain confidential logs of all office correspondence.
• Support the development and updating of the client relationship database, including key contacts at the Ministry of Health, donors, and partners.
• Organize and maintain an efficient filing and document control system.
• Coordinate logistical arrangements for conferences, site visits, workshops, and accommodation, including transport and airport transfers.
• Prepare meeting rooms with necessary equipment and refreshments for country team meetings.
• Provide secretarial support such as photocopying, printing, and scanning documents.
• Obtain quotes and process payments for limited procurements in compliance with CHAI and donor guidelines.
• Monitor contracted office services to ensure contractual obligations are met.
• Assist in maintaining office cleanliness to promote a productive work environment.
• Perform additional duties as assigned to support office operations.

Qualifications and Experience

• Diploma in Business Administration, Office Management, Secretarial Studies, or a related field from a recognized institution.
• Minimum of three years’ experience in a similar administrative or operations role within a reputable organization.
• Strong organizational and planning skills with keen attention to detail.
• Excellent interpersonal and communication skills, demonstrating professionalism in appearance and conduct.
• Proficiency in Microsoft Word, Excel, and email communication.

Why Apply for Operations and Administrative Assistant Jobs in Lusaka at CHAI?

Joining CHAI means becoming part of a mission-driven team that values diversity, inclusion, and the professional growth of its staff. We provide a supportive environment where your contributions help shape health outcomes in Zambia and beyond. CHAI is an Equal Opportunity Employer committed to fairness and respect for all applicants.