ONLINE STORE (E-COMMERCE) ADMINISTRATOR

Online Store Administrator Jobs in Lusaka at Umoyo Natural Health

Umoyo Natural Health, a dynamic and growing health and wellness company based in Lusaka, Zambia, is seeking a highly organized and commercially minded Online Store (E-Commerce) Administrator. This role offers a unique opportunity for professionals experienced in managing e-commerce platforms to take full ownership of the daily administration and performance of our online store. If you have a passion for e-commerce and a strong grasp of the relationship between inventory, sales, payments, and fulfilment, this is an ideal position for you.

About Umoyo Natural Health

Umoyo Natural Health specializes in natural health products, nutritional supplements, beverages, skincare, and herbal wellness solutions. As we continue to expand, we aim to provide an exceptional online shopping experience for our customers through effective e-commerce management.

Role Overview: Online Store Administrator Jobs in Lusaka

The successful candidate will manage Umoyo’s Wix E-Commerce store and ensure seamless processing of online orders through Odoo. You will oversee product listings, inventory synchronization, order fulfilment, payment reconciliation, and performance reporting, ensuring accuracy and efficiency across all platforms.

Key Responsibilities

• E-Commerce & Wix Administration: Manage and update product listings, pricing, stock, and promotions on the Wix platform. Monitor customer journeys and troubleshoot technical issues.
• Order Management & Odoo: Process and track online orders, coordinate with warehouse and delivery teams, and maintain accurate sales and inventory data within Odoo.
• Inventory & Product Management: Monitor stock levels, update product availability, and support inventory reconciliation between Wix and Odoo.
• Customer & Order Support: Respond to customer inquiries, assist with online purchases, and escalate issues as needed, maintaining professional communication.
• Payments & E-Commerce Operations: Monitor payment transactions, reconcile sales with payment records, and ensure a smooth checkout experience.
• Reporting & Performance Analysis: Prepare regular reports on sales, product performance, stock status, and customer activity. Analyze data to recommend improvements for sales growth and conversion rates.

Required Experience and Skills

• Proven experience in e-commerce or online store administration.
• Strong knowledge of Wix E-Commerce and Odoo systems, especially sales and inventory modules.
• Good understanding of online order fulfilment, payment systems, and e-commerce workflows.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to prepare operational and sales reports using spreadsheets.
• Effective communication and customer service skills.
• Proactive problem-solving ability and capacity to work independently and collaboratively.

Preferred Qualifications and Added Advantages

• Diploma or Degree in E-Commerce, IT, Business Administration, Marketing, or related fields.
• Experience with Wix website management, SEO, Google Analytics, Meta Business Suite, and digital marketing.
• Familiarity with online payment gateways, courier platforms, CRM tools, and basic HTML/CSS.

Ideal Candidate Profile

The ideal candidate is more than a website administrator; they understand the entire online store ecosystem. You will confidently navigate between Wix, Odoo, customers, warehouse operations, payments, and sales data to maintain accuracy and efficiency throughout the e-commerce process. You are detail-oriented, commercially aware, tech-savvy, analytical, proactive, highly organized, and customer-focused, with the ability to work well under pressure and meet deadlines.

How to Apply

Interested candidates should submit their CV along with a brief cover letter highlighting relevant experience with e-commerce platforms, Wix, and Odoo to jobsumoyo@gmail.com. Only applicants with relevant experience will be considered.

Additional Information