Lodge Manager

Lodge Manager Jobs in Lusaka – Join ZamBill Limited

ZamBill Limited is seeking a dedicated and experienced Lodge Manager to lead operations at our lodge in Lusaka, Zambia. This full-time position offers an exciting opportunity for professionals looking to advance their career in hospitality management. The successful candidate will oversee daily operations, ensuring exceptional customer service, operational efficiency, and compliance with Zambian regulations.

About the Role – Lodge Manager Jobs in Lusaka

Reporting directly to the Director, the Lodge Manager will be responsible for managing all aspects of lodge operations. This includes maintaining high standards of cleanliness, safety, and food quality, implementing Standard Operating Procedures (SOPs), and driving business performance to meet sales and profitability targets.

Key responsibilities also encompass staff leadership, financial oversight, and ensuring compliance with food safety, hygiene, and labour laws. The role demands a proactive approach to customer satisfaction, including handling feedback and resolving complaints promptly to foster loyalty.

Key Responsibilities

• Oversee daily lodge operations, maintaining cleanliness, safety, and high food and service standards.
• Implement and monitor Standard Operating Procedures (SOPs) to ensure operational excellence.
• Deliver exceptional customer service by addressing concerns promptly and monitoring feedback.
• Recruit, train, supervise, and motivate staff while managing schedules, attendance, and compliance with company policies.
• Manage budgets by monitoring sales, controlling costs, handling cash procedures, and coordinating procurement to minimize wastage.
• Ensure full compliance with Zambian food safety, hygiene, health and safety standards, and labour laws, maintaining accurate records.
• Drive sales through marketing initiatives, analyze market trends, prepare operational reports, and recommend improvements.

Qualifications and Experience Required

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, Tourism, Hotel Management, or related fields.
• Additional certifications in management or food safety will be an advantage.
• Minimum of 3 to 5 years’ experience in a managerial role within the hospitality or restaurant industry.
• Proven leadership skills managing teams in a fast-paced restaurant or hospitality environment.
• Strong background in budgeting, inventory management, and delivering excellent customer service.

Knowledge and Skills

• Comprehensive understanding of restaurant operations and food service management.
• Expertise in customer service principles and financial management.
• Experience with inventory and stock control processes.
• Thorough knowledge of food safety, hygiene standards, and occupational health and safety regulations.
• Familiarity with Zambian labour laws and compliance requirements.

How to Apply for Lodge Manager Jobs in Lusaka

Interested applicants are invited to submit a detailed Curriculum Vitae along with professional certificates via email to bmasrecruitment@gmail.com. The application process will remain open until the position is filled.

Please note that only shortlisted candidates will be contacted.

Job Details