IT Support Engineer

Exciting Opportunity: IT Support Engineer Jobs in Lusaka

VIZTRANIX INFORMATION TECHNOLOGY LIMITED, a leading IT systems integrator based in Lusaka, Zambia, is currently seeking a dedicated IT Support Engineer to join our growing team. If you are looking for it support engineer jobs in Lusaka that challenge your skills and allow you to contribute to cutting-edge IT solutions, this full-time position offers an excellent career path.

About VIZTRANIX

VIZTRANIX specializes in delivering comprehensive IT solutions and support services tailored for businesses across Zambia. Our expertise spans enterprise technology design, virtualization, servers, SAN, network architecture, and hardware/software retail. Leveraging strong partnerships with major OEMs and a diverse in-house skill set, we empower clients to navigate their digital transformation journeys through innovative technology.

Role Overview: IT Support Engineer Jobs in Lusaka

As an IT Support Engineer at VIZTRANIX, you will play a pivotal role in resolving complex technical challenges and ensuring exceptional customer satisfaction. You will provide expert-level support, mentor junior engineers, and collaborate with cross-functional teams to enhance our products and services.

Key Responsibilities

• Analyze and troubleshoot advanced technical issues involving software applications, hardware systems, network configurations, and specific technologies.
• Develop and implement effective fixes, workarounds, and solutions for critical problems.
• Act as an escalation point for high-priority support cases, communicating clearly and professionally with customers.
• Provide in-depth technical guidance to ensure timely and effective issue resolution.
• Mentor and train junior support engineers, conducting technical training sessions and reviewing their casework.
• Identify recurring issues and collaborate with internal teams to implement sustainable improvements in support processes and tools.
• Engage with various teams and external vendors to coordinate technical problem-solving and support efforts.
• Manage and configure support systems and tools, monitoring performance and maintaining security.
• Provide 24/7 support as required, ensuring critical issues are addressed promptly outside standard hours.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline; advanced degrees or certifications are advantageous.
• Minimum of 5 years’ experience in a technical support role with a proven record of troubleshooting complex issues.
• Demonstrated leadership and mentoring experience within support teams.
• Strong knowledge of operating systems, databases, network protocols, cloud services, and relevant support tools.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding verbal and written communication abilities, capable of explaining technical concepts to non-technical stakeholders.
• Customer-focused mindset with a commitment to delivering exceptional support and fostering positive client relationships.
• Relevant certifications such as CCNA, Fortinet, Checkpoint, VMware, MCSE, or equivalent are highly desirable.
• Possession of a valid driving license is required.

How to Apply

Join VIZTRANIX and contribute to our mission of delivering innovative IT solutions that drive business success. To apply for this exciting IT Support Engineer job in Lusaka, please send your detailed resume and cover letter to careers@viztranix.co.zm.

Additional Information

Note: This job description is intended to outline the essential responsibilities and qualifications for the role. Duties may evolve as business needs change.