IT Operations Support

IT Operations Support Jobs in Lusaka at AFLIFE HOLDINGS ZAMBIA LTD

AFLIFE HOLDINGS ZAMBIA LTD is seeking a dedicated IT Operations Support professional to join our Information Technology department at the Lusaka Head Office. This role is ideal for candidates interested in it operations support jobs in Lusaka, offering a full-time opportunity to contribute to maintaining robust IT infrastructure and delivering exceptional end-user support.

About the Role: IT Operations Support Jobs in Lusaka

The IT Operations Support position plays a critical role in ensuring the availability, security, and optimal performance of IT systems and business applications. The successful candidate will provide comprehensive helpdesk and operational support, resolving technical issues and managing service requests to facilitate seamless business operations aligned with organizational objectives and service level agreements.

Key Responsibilities

• IT Operations & Infrastructure Support: Monitor and maintain IT systems, including servers, storage, CCTV, access control, and network infrastructure; perform routine system checks; support LAN, WAN, wireless networks, and internet connectivity; troubleshoot printers, scanners, and other peripherals.
• User Support: Deliver desktop and remote assistance; install, configure, and troubleshoot operating systems and business applications; support Microsoft 365, Active Directory, printing, and collaboration tools; manage user accounts and access permissions.
• Incident & Service Request Management: Log, prioritize, and resolve or escalate incidents and service requests according to ITIL-aligned procedures and agreed SLAs.
• Security & Compliance: Assist in implementing cybersecurity controls; identify and escalate security incidents and policy deviations.
• Business Continuity & Disaster Recovery: Support disaster recovery planning and testing; participate in drills and system restoration exercises.
• IT Asset Administration: Maintain accurate asset inventory and configuration records; ensure proper labeling and lifecycle tracking of IT equipment.
• Continuous Improvement: Engage actively in departmental and organizational improvement initiatives.
• Budget Support: Contribute to budget planning and service cost evaluations.

Qualifications and Experience

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Certifications such as Microsoft Certified (Windows / Microsoft 365 Fundamentals) or CompTIA A+ are required.
• Additional certifications like CCNA, ITIL, or Linux are advantageous.
• Membership with ICTAZ is preferred.
• Minimum of two years’ experience in a similar IT operations support role.

Key Competencies

• Strong technical troubleshooting and problem-solving skills.
• Proficiency with virtualization and server operations.
• Experience in Active Directory user administration and Microsoft 365 support.
• Familiarity with Linux and storage administration.
• Ability to work independently and manage multiple priorities effectively.
• Commitment to continuous professional development and maintaining high integrity.

Application Process for IT Operations Support Jobs in Lusaka

Interested candidates should submit a detailed application letter along with a comprehensive curriculum vitae via email to recruitment@aflife.co.zm. Please ensure applications are received by 2nd May 2026.

AFLIFE HOLDINGS ZAMBIA LTD is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications regardless of race, gender, sexual orientation, disability, or ethnic origin. Only shortlisted candidates will be contacted.