Inspector Economic Regulations Jobs in Lusaka at Civil Aviation Authority

The Civil Aviation Authority (CAA) of Zambia invites ambitious and performance-driven professionals to apply for two full-time positions as Inspectors of Economic Regulations based in Lusaka, Zambia. This role is pivotal in monitoring, investigating, and enforcing consumer protection standards, passenger rights, and service quality within the civil aviation sector to promote confidence and safeguard passenger welfare.

About the Inspector Economic Regulations Jobs in Lusaka

Established under the Civil Aviation Authority Act No. 7 of 2012, the CAA regulates and promotes civil aviation in Zambia. The Inspector Economic Regulations will play a critical role in ensuring compliance with civil aviation regulations, contributing to the development of policies, regulatory frameworks, and enforcement mechanisms that support the sector’s economic integrity and passenger protection.

Key Responsibilities

Develop and implement policies, guidelines, and procedures to ensure compliance with legal requirements and industry best practices.
Prepare quarterly reports for the Directorate of Aerodrome, Safety and Security on program progress and receive guidance.
Implement strategic and operational plans aligned with budgets and departmental objectives.
Develop, amend, and enforce regulations, technical standards, and procedures for air transport economic regulation in line with ICAO standards and national policies.
Maintain and analyze bilateral air services agreements to promote Zambia’s strategic air transport interests.
Issue permits, certificates, and authorizations to domestic and foreign air operators ensuring regulatory compliance.
Monitor adherence to passenger rights and assess consumer protection practices among operators.
Receive, investigate, and resolve consumer complaints promptly to protect passenger interests.
Enforce consumer protection regulations to hold operators accountable and deter non-compliance.
Assess service quality including accessibility, timeliness, and passenger care to support regulatory benchmarking.
Conduct compliance audits and inspections of airline and airport systems, recommending improvements.
Engage with stakeholders, including operators and consumer groups, to enhance regulatory awareness and compliance.
Collect and analyze data on consumer feedback and operator performance to support evidence-based decisions.
Contribute to staff training plans and maintain training records to support continuous professional development.
Implement safety and quality management systems ensuring adherence to legislation and ICAO standards.
Monitor and evaluate strategic and operational plans, providing timely interventions as needed.
Submit mandatory operational reports to support informed decision-making within the unit and directorate.
Manage individual work plans to ensure integration and enhance overall performance.

Qualifications and Competencies

Full Grade 12 School Certificate (Full-Form V).
Bachelor’s degree in Economics, Statistics, Aviation Law, or a related field.
Membership in a relevant professional body is desirable.
Strong knowledge of ICAO standards, civil aviation legislation, and regulatory frameworks.
Demonstrated integrity, teamwork, innovation, and results-oriented mindset.
Excellent risk management skills and a commitment to excellence and vision.

Application Process for Inspector Economic Regulations Jobs in Lusaka

Interested candidates who meet the qualifications should submit the following documents by 30th April 2026 (hard copy only):

A signed application letter.
A detailed Curriculum Vitae.
Certified copies of all relevant academic and professional certificates, including Grade 12, validated by the Zambia Qualifications Authority.
A copy of the Zambian National Registration Card (NRC).

Applications should be addressed to:

The Director-General
Civil Aviation Authority
Garden City Mall Office Block
379A Great East Road, Off Airport Roundabout
P.O. Box 50137
Lusaka, Zambia

For more information, visit the official CAA job portal:
https://www.caa.co.zm/job-info/10

Only shortlisted candidates will be contacted.

Equal Opportunity Employer

The Civil Aviation Authority is committed to providing equal employment opportunities regardless of gender, religion, disability, or any other status.

To apply for this job please visit www.caa.co.zm.