ICT Support

Join ZedSMS Technology as an ICT Support Specialist in Lusaka

ZedSMS Technology is seeking a dedicated professional for a full-time ICT Support role based in Lusaka, Zambia. This position offers an excellent opportunity for candidates interested in ict support jobs in Lusaka to provide expert technical assistance, client training, and business analysis within a dynamic technology environment.

Key Responsibilities in ICT Support Jobs in Lusaka

As an ICT Support Specialist, you will be the first point of contact for ALIS-related technical issues and user inquiries. Your role will encompass a variety of critical functions including:

• Providing first-line technical support and troubleshooting for client-reported problems, escalating complex issues to developers when necessary.
• Logging, tracking, and managing support tickets to ensure timely resolution and client satisfaction.
• Monitoring system usage patterns and identifying recurring issues to improve system reliability.
• Scheduling and delivering training sessions on new and existing ALIS features to enhance client proficiency.
• Developing and maintaining comprehensive training materials, user guides, and reference documentation.
• Conducting regular meetings with clients to review system usage, gather feedback, and address any challenges.
• Documenting client interactions, feedback, and improvement suggestions to support continuous service enhancement.
• Communicating detailed client feedback and issue status updates to the development team and clients alike.
• Notifying clients of upcoming maintenance, system updates, and new feature deployments in advance.
• Gathering and documenting business requirements during client engagements to assist in prioritizing development efforts.
• Participating in user acceptance testing to validate that delivered solutions meet client expectations.

About the Role and Application Process

This full-time position is ideal for candidates who are proactive communicators and possess strong analytical skills. You will play a pivotal role in ensuring that clients receive timely support and training, while also contributing valuable insights to the development team.

Interested candidates are encouraged to apply by sending their application to career@zedsms.app. Please include your relevant experience and qualifications in your application.

Job Category

IT & Telecoms