Human Resources Specialist Performance Talent Management & Employee Wellness

Human Resources Specialist – Performance Talent Management & Employee Wellness

MTN Zambia Limited invites qualified professionals to join our team in Lusaka as a Human Resources Specialist. If you are searching for human resources specialist jobs in Lusaka that offer the opportunity to shape a high-performance culture through innovative talent management and employee wellness initiatives, this role is for you.

About MTN Zambia Limited

At MTN Zambia, we are a purpose-driven and value-led organization committed to understanding and supporting the aspirations of our people. Our Y’ello Family culture fosters an environment where every employee is heard, empowered, and inspired to achieve their full potential. Grounded in our core values, we strive to create a workplace that encourages creativity, innovation, and meaningful results, underpinned by strong relationships and a shared purpose.

Role Overview – Human Resources Specialist Jobs in Lusaka

Reporting to the Senior Manager of Learning and Organisation Development, the Human Resources Specialist will lead the coordination and management of performance management, talent review, employee engagement, recognition, and wellness programs. This role is essential in driving MTN Zambia’s people agenda and aligning HR initiatives with business strategy to foster a motivated and high-performing workforce.

Key Responsibilities

• Performance Management: Oversee the complete performance management cycle, including goal setting, KPI alignment, reviews, and calibration, ensuring compliance with MTN Group standards.
• Talent Management & Succession Planning: Coordinate talent reviews, maintain talent inventories, and support development plans and succession readiness for critical roles.
• Employee Recognition: Manage recognition programs that promote MTN values, including awards and appreciation initiatives, to enhance employee engagement.
• Employee Engagement & Surveys: Facilitate engagement surveys, analyze feedback, and collaborate on action plans to improve employee experience.
• Employee Wellness: Implement wellness programs addressing physical, mental, emotional, social, and financial wellbeing, and liaise with service providers to optimize outcomes.
• HR Analytics & Reporting: Develop and analyze HR dashboards and reports to inform leadership decisions and support strategic workforce planning.
• Governance & Compliance: Ensure adherence to MTN policies and continuously seek opportunities to enhance HR processes and employee experiences.

Candidate Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Organizational Development, Public Administration, or a related field.
• Professional HR certification (ZIHRM, CIPD, SHRM, HRCI, or equivalent) is an advantage.
• Grade 12 certificate with at least 5 credits including English and Mathematics.
• Minimum 3 to 5 years of HR experience, with at least 2 years focused on performance management, talent management, employee engagement, organizational development, or employee wellness.
• Experience facilitating talent reviews, succession planning, and HR analytics.
• Experience in telecommunications or a fast-paced corporate environment is preferred.

Skills and Competencies

• Strong knowledge of performance management frameworks and talent management principles.
• Proficiency in employee engagement methodologies and organizational development.
• Expertise in employee wellness programs and HR analytics.
• Familiarity with HR policies, labour legislation, and compliance requirements.
• Competent in Microsoft Office Suite and HR Information Systems (HRIS).

How to Apply

Interested candidates should submit a cover letter and detailed CV to jobs.ZM@mtn.com, using the job title Human Resources Specialist Performance Talent Management & Employee Wellness as the email subject.

Important: On your cover letter, please answer the following question to the Hiring Manager:

MTN Zambia’s culture is built on five core values called ‘Live Y’ello’. Please indicate which one of these values resonates most with you and explain why (maximum 250 words):

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand-delivered applications will not be accepted. The closing date for applications is 27th July 2026.

Additional Information

For details on how we handle your personal data, please review our Data Privacy Notice for Job Applicants at www.mtn.zm/data-privacy-notice-job-applicants.

Please note that only shortlisted candidates will be contacted.