Home Loans Sales Consultant

Home Loans Sales Consultant Jobs in Lusaka – Join FNB

FNB is seeking a dedicated Home Loans Sales Consultant to join our team in Lusaka, Zambia. This role offers a unique opportunity to deliver exceptional customer experiences by understanding individual client needs and providing tailored financial solutions in a dynamic, fast-paced environment. If you are passionate about helping clients achieve their homeownership dreams, explore this exciting career opportunity in home loans sales consultant jobs in Lusaka.

About the Role

As a Home Loans Sales Consultant at FNB, you will be responsible for driving sales of home loan products while maintaining the highest standards of compliance and customer service. You will work closely with clients to offer value-adding financial solutions, manage your sales pipeline effectively, and contribute to the growth of our client base. This full-time position requires a proactive approach to identifying sales opportunities, cross-selling financial products, and supporting digital adoption among customers.

Key Responsibilities

• Deliver personalized customer service by understanding and responding to client needs and aspirations.
• Adhere strictly to organisational values, code of ethics, and governance standards.
• Maintain operational efficiency by following enhanced processes and procedures.
• Produce accurate, high-quality work that meets compliance and turnaround time standards.
• Manage sales pipelines to achieve targets and maintain acceptable cost of sales ratios.
• Identify opportunities to increase sales revenue and expand the client base responsibly.
• Assist in retaining existing customers and onboarding unbanked clients to improve profitability.
• Maintain up-to-date knowledge of FNB’s approved products, application processes, and fulfillment timelines.
• Maximize cross-selling opportunities and promote digital and self-service channels.
• Foster teamwork and inclusivity within the sales team.
• Build and sustain strong stakeholder relationships to enhance service delivery.

Application Information

Interested candidates are encouraged to apply promptly. Please note that applications will not be accepted after 30 April 2026. To apply for this role, visit the official FNB recruitment portal:

Apply for Home Loans Sales Consultant – Lusaka

Equal Opportunity and Inclusion

FNB is committed to employment equity and supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information during the application process, which will be kept confidential in accordance with legal requirements.