General Manager

General Manager Jobs in Lusaka – NECOR ZAMBIA LIMITED

NECOR ZAMBIA LIMITED, a reputable ICT company based in Lusaka, Zambia, is currently seeking qualified and experienced professionals for the position of General Manager – Customer Support Engineer. This opportunity is ideal for candidates looking to advance their careers in management within the technology sector. If you are passionate about leading technical teams and delivering exceptional customer support, explore this opening among general manager jobs in Lusaka.

About the Role: General Manager Jobs in Lusaka

As General Manager – Customer Support Engineer, you will oversee technical support operations, ensuring efficient troubleshooting, maintenance, and service delivery for our clients. This full-time role demands a hands-on leader with a strong technical background and the ability to manage hardware, software, and network support functions effectively.

Key Responsibilities

• Provide technical support and troubleshooting for printers, multifunctional devices, and PC hardware/software issues.
• Perform hardware repair and preventive maintenance to ensure optimal device performance.
• Support server hardware and Windows Server operating systems, including network basics such as TCP/IP, DHCP, DNS, and Wi-Fi.
• Maintain accurate documentation of all support interactions, repairs, and inventory within the CRM system.
• Manage inventory related to technical support and repairs.

Qualifications and Experience

• Bachelor’s degree or Diploma in Electrical and Electronics Engineering or Computer Science.
• 1 to 3 years of experience in technical support, field service, or help desk roles.
• Proven expertise in troubleshooting and repairing printers and multifunctional devices.
• Strong understanding of server hardware, Windows Server OS, and fundamental networking concepts.
• Proficiency in diagnosing PC hardware and software issues, including Windows OS and Microsoft 365 Suite.
• Familiarity with Customer Relationship Management (CRM) software.
• Certifications such as Cisco, CompTIA A+, Network+ or manufacturer-specific credentials (e.g., HP, HPE, Dell) are highly advantageous.

Application Process

Interested candidates are invited to apply by sending their applications via email to recruitmentncrhr@gmail.com. Please clearly indicate the position you are applying for and attach copies of your professional and academic qualifications. Applications must be submitted no later than 10th July 2026. Only shortlisted candidates will be contacted.