Customer Service / Communication Officer

Customer Service Communication Officer Jobs in Lusaka at Umoyo Natural Health

Umoyo Natural Health is seeking a dedicated Customer Service Communication Officer to join our team in Lusaka, Zambia. This full-time position offers an exciting opportunity to deliver exceptional customer service while managing internal and external communications that uphold and promote our company’s professional image. If you are passionate about fostering positive client relationships and thrive in a dynamic communication role, this position is ideal for you.

Role Overview for Customer Service Communication Officer Jobs in Lusaka

The successful candidate will be responsible for addressing customer inquiries across multiple channels including phone, email, social media, WhatsApp, and in-person interactions. You will play a pivotal role in resolving complaints efficiently, maintaining accurate records, and supporting marketing and public relations initiatives. Your efforts will directly contribute to enhancing customer satisfaction and reinforcing the company’s values and confidentiality standards.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media, WhatsApp, and in person, covering both the main company line and the online shop.
• Handle customer complaints with timely resolutions or escalate issues appropriately.
• Maintain detailed and accurate records of customer interactions, feedback, and complaints.
• Manage the organization’s communication channels, ensuring all messages receive timely responses.
• Support marketing efforts by coordinating communication campaigns and promotional activities.
• Monitor social media platforms and engage with customers professionally and courteously.
• Collect and analyze customer feedback to identify areas for service improvement.
• Maintain comprehensive knowledge of Umoyo Natural Health’s products and services to provide accurate information.
• Collaborate with internal departments to resolve customer issues efficiently.
• Prepare regular reports on customer service and communication activities for management review.
• Uphold company confidentiality policies and professional standards at all times.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain positive relationships.
• Customer-oriented mindset combined with a professional and positive attitude.
• Proficient problem-solving and conflict-resolution capabilities.
• Effective organizational and time-management skills with the ability to multitask under pressure.
• High level of professionalism, integrity, and ability to maintain confidentiality.
• Familiarity with social media platforms and digital communication tools.
• Attention to detail and accuracy in all tasks.
• Ability to work independently as well as collaboratively within a team environment.

Employment Attributes and Reporting

• Professional appearance and conduct at all times.
• Strong commitment to delivering excellent customer service.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Willingness to work flexible hours as required.
• Commitment to continuous learning and professional growth.

Reporting Line: This role reports directly to the Marketing Manager.

How to Apply

Interested candidates are invited to submit their applications via email to jobsumoyo@gmail.com. Please include a detailed CV and a cover letter outlining your suitability for the role.

About Umoyo Natural Health

Umoyo Natural Health is committed to providing quality natural health products and exceptional customer experiences. Join our team and contribute to our mission of promoting wellness and customer satisfaction in Lusaka.