Customer Experience Intern

Customer Experience Intern Jobs in Lusaka at Yalelo Limited

Yalelo Limited is seeking a motivated Customer Experience Intern to join our team in Lusaka, Zambia. This internship offers an exciting opportunity to gain hands-on experience in customer service operations, supporting initiatives that drive customer acquisition, engagement, and retention. If you are passionate about enhancing customer interactions and eager to develop your professional skills, this role is an excellent fit within the realm of customer experience intern jobs in Lusaka.

About the Role: Customer Experience Intern Jobs in Lusaka

As a Customer Experience Intern, you will provide essential administrative and operational support across various customer engagement channels. Your responsibilities will include assisting with bulk customer card programmes, managing customer enquiries and feedback, supporting social media and WhatsApp group communications, and helping coordinate internal customer activations.

Key Responsibilities

• Support bulk card printing, customer onboarding, and accurate record management, ensuring timely dispatch and follow-ups.
• Respond promptly to customer comments, messages, surveys, and enquiries across digital platforms, escalating complex issues as needed.
• Assist with customer service calls by recording enquiries, complaints, and feedback, and escalate when necessary.
• Contribute to customer experience activations through preparation, administration, engagement, and feedback collection.
• Maintain and update customer databases, trackers, and activity reports with accuracy and within set deadlines.

Required Skills and Qualifications

• Diploma or bachelor’s degree in Marketing, Business Administration, Communications, Customer Service, or a related field (completed or in progress).
• Basic understanding of customer service principles, sales support, and professional communication techniques.
• Familiarity with Facebook, WhatsApp, and other customer communication platforms.
• Proficient in Microsoft Word, Excel, Outlook, and basic reporting tools.
• Strong verbal and written English skills; proficiency in additional Zambian local languages is required.

Personal Attributes

• Customer-focused, friendly, and professional demeanor.
• Organized, reliable, and attentive to detail.
• Proactive, adaptable, and eager to learn.
• Patient and composed when handling customer enquiries or complaints.
• Capable of working independently, collaboratively within a team, and managing repetitive or high-volume tasks.

How to Apply

Interested candidates should apply by submitting one consolidated document containing the following:

• Cover letter
• Curriculum Vitae (CV)
• Relevant qualifications
• Grade 12 certificate
• National Registration Card (NRC)
• Essential certificates and any other relevant documents

Please submit your application through the following link:
Apply Here