Custody Operations Manager

Custody Operations Manager Jobs in Lusaka at FNB

FNB is seeking a dedicated Custody Operations Manager to lead and manage all administrative and risk-related activities within the Custody business based in Lusaka, Zambia. This role is critical for ensuring that all settlement activities involving Equities, Money Markets, Bonds, Cash, and Corporate Action transactions are executed accurately and in compliance with established policies. If you are looking for custody operations manager jobs in Lusaka, this full-time opportunity offers the chance to contribute to a dynamic and growing financial institution.

Key Responsibilities for Custody Operations Manager Jobs in Lusaka

• Maintain and update policy and procedure management documents to ensure compliance.
• Oversee daily operations of the Custody team, ensuring smooth processing of transactions.
• Perform daily reconciliations between the Custody system and Depositories.
• Serve as the primary contact for audits, risk, compliance, and regulatory inquiries.
• Monitor key performance indicators and risks for direct reports, identifying root causes and implementing corrective actions.
• Support the Head of Global Markets in executing strategic plans and allocated tasks.
• Manage operational expenses and ensure costs align with budgetary constraints.
• Develop service models that meet the needs of both local and international clients.
• Foster strong working relationships within Custody and the broader RMBN network.
• Recruit and retain skilled personnel while promoting continuous professional development.
• Implement operational structures that support business strategy and optimize capability across asset classes and clients.
• Collaborate with the Global Product Partner in South Africa to align processes and controls.
• Drive operational efficiencies to ensure scalability and robust risk management practices.
• Build a high-performance culture focused on service excellence and market differentiation.
• Introduce effective reporting mechanisms for proactive exception management and risk reduction.
• Maintain optimal operational efficiency through oversight of headcount, process, and overall performance.
• Participate actively in industry forums, providing feedback on market initiatives to clients and stakeholders.
• Mentor and coach the operational team to understand problem root causes and corrective actions.
• Control operational costs related to risk to prevent financial losses.
• Conduct regular client courtesy calls to address issues and proactively meet client needs.
• Recommend improvements to systems, processes, and procedures to enhance client service and innovation.
• Accurately complete requests for proposals (RFPs), requests for information (RFIs), and questionnaires.
• Guide dashboard management and reporting for timely executive month-end reporting.

Leadership and Governance

• Promote team camaraderie and maintain open communication channels within the Custody team.
• Foster a culture of operational excellence aligned with strategic business objectives.
• Set clear balanced scorecards to ensure team alignment with Custody’s strategic intent.
• Ensure strict adherence to legislation, regulatory requirements, and risk compliance to prevent breaches.

Required Skills and Competencies

• Strong relationship-building and interpersonal skills.
• Excellent verbal and written communication abilities, including active listening.
• Proficiency in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform effectively under pressure and willingness to work extended or irregular hours as needed.
• Conflict management skills and high ethical standards.
• Capability to mentor and coach teams for optimal performance.

Application Details

Interested candidates are encouraged to apply promptly as applications will not be accepted after 15 June 2026. To submit your application for this exciting opportunity in custody operations manager jobs in Lusaka, please visit the following link:

Apply for Custody Operations Manager at FNB