Client Services Representative

Client Services Representative Jobs in Zambia at Turtle Insurance Brokers Limited

Turtle Insurance Brokers Limited, established in 2016, stands as one of Zambia’s premier independent insurance brokers, specialising in consultancy services for insurance broking and risk management. We are currently inviting applications for the position of Client Services Representative, offering a full-time opportunity to join a dynamic team dedicated to delivering exceptional client service.

About the Client Services Representative Role

As a Client Services Representative, you will play a pivotal role in managing a portfolio of clients, ensuring their insurance needs are met with professionalism and efficiency. This position requires a highly organised and proactive individual who can maintain seamless communication between clients and internal departments. Your responsibilities will include conducting client visits, managing policy renewals, facilitating premium payments, and providing clear explanations of insurance quotations and policies.

Key Responsibilities in Client Services Representative Jobs in Zambia

• Engage clients proactively to secure renewals before policy expiry dates.
• Negotiate and confirm payment terms, ensuring signed agreements precede confirmation of cover.
• Deliver physical policy documents and provide detailed explanations of policy coverage.
• Collect premiums according to agreed payment plans.
• Address clients’ insurance requirements after policy placement.
• Respond promptly to client inquiries and maintain updated KYC forms and client dashboards.
• Conduct regular visits to clients to review service quality and monitor any outstanding claims.
• Collaborate effectively with internal teams to maintain high client satisfaction levels.
• Encourage clients to utilise the client portal for easy access to policies and claims reporting.

Qualifications and Skills Required

• Practical working knowledge of insurance products and processes.
• Strong communication skills, both verbal and written.
• Ability to build and sustain long-term client relationships.
• Good commercial awareness and understanding of market dynamics.
• Proficiency in CRM systems and Microsoft Office applications.
• Disciplined approach to email management and documentation.

How to Apply

If you are interested in joining Turtle Insurance Brokers Limited as a Client Services Representative, please submit your CV along with a cover letter to recruitment@turtleinsurance.net.

Application deadline: 20th May 2026