Client Care Coordinator

Client Care Coordinator Jobs in Lusaka at Mac Staffing Solutions Ltd

Mac Staffing Solutions Ltd is seeking a dedicated and proactive Client Care Coordinator to join our team in Lusaka, Zambia. If you have a passion for delivering exceptional client service and managing HR processes efficiently, this full-time role offers an exciting opportunity to contribute to a global Employer of Record company that supports businesses in expanding worldwide.

About Mac Staffing Solutions Ltd

At Mac Staffing Solutions, we simplify global expansion by helping companies hire, onboard, pay, and support their international teams without the administrative burden. We believe every global hire deserves an outstanding workplace experience, and our HR & Client Care Coordinator plays a pivotal role in bridging our clients, their employees, and our operations.

Key Responsibilities for Client Care Coordinator Jobs in Lusaka

• Client Relationship Management: Serve as the primary contact for clients, promptly addressing inquiries about payroll schedules, local labor laws, and employee relations.
• Employee Lifecycle Coordination: Support international employees throughout their journey, from onboarding to offboarding.
• HR Compliance & Support: Assist with compliance matters, benefits administration, and leave management in collaboration with local partners.
• Issue Resolution: Listen attentively to client and employee concerns, resolving issues such as payroll discrepancies or platform navigation challenges efficiently and empathetically.
• Process Improvement: Identify opportunities to optimize client onboarding and employee support workflows continuously.

Who We Are Looking For

The ideal candidate thrives in dynamic environments, pays close attention to detail, and is passionate about delivering excellent customer experiences. Key qualifications include:

• Minimum 2 years’ experience in HR, Customer Success, Account Management, or a related coordinator role. Experience with Employer of Record (EOR), Professional Employer Organization (PEO), or global payroll is a strong advantage.
• Excellent written and verbal communication skills in English; additional languages are beneficial.
• A proactive problem solver who offers multiple solutions rather than just identifying challenges.
• Strong attention to detail, especially in compliance and payroll processes.
• Comfortable using modern technologies, including AI tools, Microsoft Suite, G-Suite, and HRIS platforms.

Why Choose Mac Staffing Solutions Ltd?

• Access to world-class training through our exclusive partnership with FranklinCovey (USA), enhancing leadership, productivity, and life skills.
• Comprehensive health and wellness programs to support your wellbeing.
• A diverse, inclusive, and engaging team culture that values collaboration and fun.
• Competitive compensation aligned with your experience and contributions.

Application Details

If you are ready to join a company that values its people and is shaping the future of work, please submit your resume along with a brief cover letter detailing why you are the perfect fit for this HR and Client Care Coordinator role.

Application email: jobs@mac.co.zm
Job location: Lusaka, Zambia
Employment type: Full Time
Application closing date: Sunday, 26th July 2026

Please ensure you include the job title Client Care Coordinator in the subject line of your email.

Job Category

Human Resources