Claims Officer

Claims Officer Jobs in Lusaka at NICO Insurance Zambia Ltd

NICO Insurance Zambia Limited, a well-established general insurance provider operating since 1997, is inviting applications for the position of Claims Officer at its Head Office in Lusaka. This opportunity is ideal for professionals seeking claims officer jobs in Lusaka with a reputable company that values accuracy, customer service, and compliance.

About NICO Insurance Zambia Ltd

NICO Insurance Zambia Limited is part of the NICO Group of Companies with operations across Malawi and Zambia, including branches in Kitwe, Ndola, Livingstone, and Chipata. The company prides itself on delivering reliable insurance services and maintaining high standards in claims management.

Key Responsibilities for Claims Officer Jobs in Lusaka

The successful candidate will report directly to the Claims Manager and will be responsible for:

• Registering, processing, and managing claims according to departmental procedures, including setting accurate initial reserves and maintaining detailed claim records.
• Maintaining strict discipline with diarisation, reminders, deadlines, and action tracking while managing personal backlog and providing timely updates.
• Verifying loss circumstances, validating claims, ensuring damage assessments align with reported losses, and assisting in fraud detection efforts.
• Conducting prompt inspections or assessments of motor and non-motor claims and determining when to engage loss adjusters, assessors, or other service providers.
• Coordinating with repairers and parts suppliers to ensure repair costs and turnaround times meet contractual agreements, minimizing claims leakage.
• Securing salvages, preparing recovery documentation, and forwarding files to relevant departments for subrogation and reinsurance processes.
• Timely acknowledgment of claim notifications, regular updates to customers on claim status, complaint resolution, and escalation of issues beyond approved limits.
• Preparing claims files, payment documentation, and management reports while ensuring adherence to claims directives, service level agreements, underwriting terms, and company policies.

Qualifications and Experience Required

• Bachelor’s Degree in Business Administration, Insurance, or a related field.
• Diploma qualification (ACII) is essential.
• At least two years of experience in claims handling or a related insurance environment.
• Membership in the Insurance Institute of Zambia or a relevant professional insurance body.

Skills and Competencies

• Strong organizational skills with the ability to plan daily and weekly work to meet targets.
• Proactive identification and resolution of errors or issues.
• Clear and effective verbal and written communication aligned with job requirements.
• Ability to follow instructions precisely and work independently.
• Basic analytical skills to address operational challenges relevant to claims processing.

Application Process

Interested candidates who meet the above criteria are encouraged to submit their application letters along with copies of academic and professional qualifications and a detailed curriculum vitae. Applications should be sent via email to recruitment@nicoinsurance.co.zm, clearly stating the position applied for.

Please note: The closing date for applications is Monday, 17th August 2026. Only shortlisted candidates will be contacted for interviews.

Job Details