Call Centre Agent

Exciting Call Centre Agent Jobs in Lusaka at Codirect Fulfillment Centre Zambia

Codirect Fulfillment Centre Zambia is currently seeking dedicated and motivated professionals for call centre agent jobs in Lusaka. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this full-time opportunity located in Lusaka (Chalala, Shantumbu Road) could be the perfect fit for your career growth.

About the Call Centre Agent Role

As a Call Centre Agent at Codirect Fulfillment Centre Zambia, you will play a key role in enhancing customer satisfaction by efficiently managing customer communications. Your responsibilities will include reaching out to customers to confirm orders, scheduling deliveries, resolving inquiries, and ensuring that all customer information is accurately maintained within the CRM system. Your contribution will be vital in maintaining the company’s reputation for excellent service.

Key Responsibilities

• Contact customers to confirm orders and schedule deliveries promptly.
• Address and resolve customer inquiries with professionalism and efficiency.
• Maintain detailed and accurate customer records in the CRM system.
• Deliver outstanding customer service that aligns with company standards.
• Work collaboratively with team members to achieve daily targets and service goals.

Qualifications and Experience for Call Centre Agent Jobs in Lusaka

Candidates applying for this role should possess relevant educational qualifications and skills to thrive in a customer-focused environment:

• A Diploma or Bachelor’s Degree in Business Administration, Marketing, Customer Service, Public Relations, or a related field.
• Previous experience in a call centre or customer service position is advantageous.
• Excellent verbal communication and interpersonal skills to engage customers effectively.
• Proficiency in computer use and familiarity with CRM systems.
• Strong problem-solving abilities and a commitment to delivering quality service.
• Ability to work under pressure and consistently meet daily performance targets.
• Integrity, reliability, and a collaborative team spirit.

How to Apply for Call Centre Agent Jobs in Lusaka

Interested candidates are encouraged to submit their CV along with a cover letter via email to:
codirectfulfillmentzambia@gmail.com.

Please note that the closing date for applications is 29th July 2026. We advise applying early to ensure consideration.

Additional Information

Codirect Fulfillment Centre Zambia is committed to a transparent recruitment process and does not charge any fees for applications, interviews, training, or recruitment at any stage.