Call Center Agents

Call Center Agent Jobs in Lusaka at ZETU COURIER

ZETU COURIER is seeking enthusiastic and motivated fresh graduates to join our team as Call Center Agents in Lusaka. If you are eager to gain valuable industrial experience and develop your customer service skills, this full-time opportunity could be the perfect start to your career. We invite candidates interested in call center agent jobs in Lusaka to apply and become part of a dynamic work environment.

About the Call Center Agent Role

As a Call Center Agent at ZETU COURIER, you will play a crucial role in ensuring excellent customer interactions through inbound and outbound calls. This position requires professionalism, effective communication, and a commitment to delivering outstanding customer satisfaction. The role offers a monthly salary ranging from 3,000 to 3,500 ZMW.

Key Responsibilities for Call Center Agent Jobs in Lusaka

• Respond promptly and courteously to inbound customer inquiries via phone.
• Conduct outbound calls to follow up with customers and confirm orders.
• Maintain a professional demeanor and uphold high standards of customer service.
• Ensure customer satisfaction by addressing concerns and providing accurate information.

Candidate Requirements

• Minimum Grade 12 Certificate.
• Diploma or certificate in any social science discipline is preferred.
• Excellent communication skills in English; proficiency in any local language is an advantage.
• Self-motivated, professional attitude with a willingness to learn and grow.

Additional Information

This position is based in Lusaka, Zambia, and is offered on a full-time basis. ZETU COURIER values energetic individuals ready to contribute positively to our customer service team. If you meet the above requirements and are interested in advancing your career through call center agent jobs in Lusaka, we encourage you to apply.

How to Apply

Please submit your CV to hrmzetuzm@gmail.com. Ensure your application highlights your qualifications and enthusiasm for the role. We look forward to considering your application and potentially welcoming you to the ZETU COURIER team.