Assistant Supervisor – Front Office

Assistant Supervisor Front Office Jobs in Lusaka at MIKA LODGE JESMONDINE

MIKA LODGE JESMONDINE invites qualified candidates to apply for the position of Assistant Supervisor – Front Office. This contract role, based in Lusaka, Zambia, offers an exciting opportunity to contribute to the smooth operation of a reputable lodge while advancing your career in hospitality management. If you are passionate about delivering exceptional guest experiences and leading front office teams, this assistant supervisor front office job in Lusaka is an ideal fit.

Role Overview: Assistant Supervisor Front Office Jobs in Lusaka

As Assistant Supervisor, you will play a vital role in overseeing daily lodge operations and ensuring that customer service standards remain exemplary. Your responsibilities will include supervising front office staff, coordinating departmental activities, and addressing guest concerns with professionalism and efficiency. Additionally, you will prepare operational reports and maintain accurate records to support management decisions while ensuring adherence to company policies and procedures.

Key Responsibilities

• Assist in supervising daily lodge operations to maintain smooth workflow
• Uphold high standards of customer service and guest satisfaction
• Lead front office staff and facilitate effective departmental coordination
• Respond promptly and professionally to guest inquiries and concerns
• Prepare and maintain detailed operational reports and records
• Ensure compliance with all company policies and operational procedures

Qualifications and Experience

• Diploma or Certificate in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• Minimum of two years’ supervisory experience within the hospitality industry
• Strong leadership capabilities combined with excellent communication and interpersonal skills
• Proficient computer literacy to manage operational systems and reporting
• Ability to perform effectively under pressure and work flexible shifts

How to Apply

Interested candidates who meet the above criteria are encouraged to submit their applications via email to careers@mikahotels.com. Please ensure your application highlights relevant experience and qualifications related to this assistant supervisor front office role.

About MIKA LODGE JESMONDINE

Located in Lusaka, Zambia, MIKA LODGE JESMONDINE is committed to delivering outstanding hospitality services. Joining our team means becoming part of a dynamic environment where quality service and operational excellence are prioritized.

This contract position offers a rewarding opportunity to develop your career in hospitality administration while contributing to a respected lodge’s success.