App Support Intern

App Support Intern Jobs in Lusaka at Community Climate Solutions Zambia

Community Climate Solutions Zambia is seeking a motivated App Support Intern to join our team in Lusaka. This internship offers an excellent opportunity for recent graduates interested in gaining hands-on experience supporting digital applications within an environmental organization. The successful candidate will play a key role in assisting staff and field teams to use our applications effectively, ensuring smooth operation and user satisfaction.

About the App Support Intern Role

The App Support Intern will provide essential technical assistance to Community Climate Solutions Zambia (CCSZ) users, helping to resolve common application issues and escalating more complex problems to the IT team. This role is critical in supporting field staff who rely on mobile applications for data collection and reporting activities. The intern will also contribute to testing new application features, training new users, and maintaining accurate records of support requests and solutions.

Key Responsibilities for App Support Intern Jobs in Lusaka

• Assist CCSZ staff and field personnel with logging in, navigating, and troubleshooting application-related challenges.
• Support mobile application use for data collection, synchronization, connectivity, and data submission issues.
• Record, track, and escalate unresolved technical problems to the appropriate teams.
• Participate in testing application updates and new features to ensure functionality.
• Help onboard and train new users on CCSZ digital tools and applications.
• Manage user account support including password resets and access issues under supervision.
• Monitor recurring application problems and maintain a log of common issues and resolutions.
• Communicate application updates and changes effectively to users.

Qualifications and Core Competencies

• Recent bachelor’s degree graduate in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields.
• Basic familiarity with computers, smartphones, and web-based applications.
• Foundational troubleshooting skills for technical problems.
• Proficiency in Microsoft Office, especially Excel.
• Strong communication and interpersonal skills to assist users with varying technical knowledge.
• Analytical mindset with good problem-solving abilities.
• Eagerness to learn new technologies and applications.
• Ability to work independently and collaboratively within a team environment.

Performance Expectations

• Respond promptly to user support requests.
• Effectively resolve or escalate application issues in a timely manner.
• Maintain accurate records of support interactions and issue tracking.
• Provide reliable assistance to field staff facing application challenges.
• Support application updates and testing processes successfully.
• Ensure high user satisfaction through quality support.
• Adhere strictly to CCSZ’s data protection and confidentiality policies.

Application Process

Interested candidates are invited to submit their applications as a single document containing a cover letter and a detailed curriculum vitae. Please email your application to infozambia@community-climate.com with the subject line indicating the position applied for. Applications must be received no later than Monday, 31st August 2026.

Additional Information

Location: Lusaka, Zambia

Job Type: Internship

Category: IT & Telecoms