Agent Care Officer

Agent Care Officer Jobs in Lusaka at BURN

BURN is seeking a dedicated Agent Care Officer to join their team in Lusaka, Zambia. This full-time position focuses on providing comprehensive support and guidance to agents, ensuring they have the necessary resources and mentorship to deliver outstanding customer service. If you are passionate about agent network management and customer engagement, this opportunity offers a dynamic environment to grow your career.

Key Responsibilities for Agent Care Officer Jobs in Lusaka

• Manage daily agent network operations, including regular calls to agents and coordination with sales operations for reconciliation and commercial activities.
• Analyze and communicate performance data to agents, collecting feedback and addressing agent tickets promptly.
• Oversee the Personal Journey Plan (PJP) for each agent and Territory Sales Manager (TSM), determining appropriate actions to maintain or disable plans.
• Collaborate with agents, team leaders (TL), and TSMs to plan and execute trade activities effectively.
• Provide daily training and mentoring to agents through telephonic communication to enhance skills and performance.
• Manage prospect relationships and maintain agent quality and recruitment checklists.
• Support the achievement of sales targets by closely monitoring agent activities.
• Prepare and submit daily and weekly feedback reports to TL, TSM, and country leadership.

Qualifications and Skills Required

• Fluency in English, both written and spoken, with advanced communication skills.
• Proficiency in Excel and data analysis applicable across multiple countries.
• University degree in Business Administration, International Development, Marketing, Economics, or related sales fields.
• Minimum of one year’s experience in a sales role.
• Strong ethical standards, with the ability to model and uphold organizational values.
• Effective communicator who listens and conveys information clearly and timely.
• Creative and innovative mindset to improve operations and identify new opportunities.
• Collaborative team player with leadership qualities to influence positive results.
• Decision-making skills to assess situations, prioritize tasks, and act in the organization’s best interest.
• Excellent organizational and planning abilities, including goal setting and progress monitoring.
• Problem-solving aptitude to analyze issues, generate solutions, and implement recommendations.

Why Apply for Agent Care Officer Jobs in Lusaka with BURN?

BURN encourages qualified female candidates to apply, promoting diversity and inclusion within the workplace. The company maintains a transparent recruitment process and does not charge any fees at any stage, ensuring a fair and ethical hiring experience.

How to Apply

Interested candidates are invited to submit their applications online through the following link:

Apply for Agent Care Officer at BURN

Additional Information