Admin Clerk/Receptionist

Admin Clerk Receptionist Jobs in Lusaka at Cerba Lancet Zambia

Cerba Lancet Zambia is seeking a dedicated Admin Clerk/Receptionist to join our team at the Lusaka main laboratory. This full-time, permanent role offers an excellent opportunity for individuals with experience in healthcare administration to contribute to efficient laboratory operations. If you are looking for admin clerk receptionist jobs in Lusaka, this position provides a dynamic environment where attention to detail and customer service are paramount.

About the Role: Admin Clerk Receptionist Jobs in Lusaka

As an Admin Clerk/Receptionist, you will be responsible for managing reception duties and supporting pre-analytical laboratory processes. Your role will involve sorting and distributing samples, processing registrations, handling customer queries, and ensuring timely dispatch of specimens. You will also manage cash transactions and maintain a professional reception area, providing excellent service to clients and medical professionals alike.

Key Responsibilities

• Sort and distribute samples according to standard operating procedures, ensuring correct prioritisation to various laboratories and sites.
• Register samples (“logging”) and handle related queries following prescribed procedures.
• Dispatch specimens for processing and monitor progress, including filing reports and managing report delivery within turnaround times.
• Conduct hospital rounds to distribute reports and collect samples in line with relevant protocols.
• Manage administrative queries and customer complaints, ensuring timely resolution.
• Track sample delivery progress by couriers to ensure specimens are received, processed, and results returned promptly.
• Identify and resolve bottlenecks in pre-analytical laboratory processes.
• Maintain cleanliness and prepare equipment within your working area according to SOPs.
• Monitor stock levels, order supplies, and deliver materials to doctors’ rooms as required.
• Represent Cerba Lancet Zambia by delivering professional, ethical customer care in the medical pathology field.
• Manage the reception area, provide relevant information, and direct clients to appropriate departments.
• Receive cash payments from patients and ensure proper banking in line with procedures.
• Report incidents, log customer complaints, and update the laboratory information management system as per organisational policies.
• Adhere strictly to Cerba Lancet uniform protocols and standard operating procedures.

Qualifications and Competencies

• Grade 12 certificate or equivalent.
• At least one year of experience working in the healthcare industry.
• Experience handling cash and operating point-of-care machines.
• Proficient in data entry and computer literate.
• Strong communication skills with excellent telephone etiquette.
• Customer-oriented with excellent interpersonal skills.
• Ability to work effectively under pressure while maintaining confidentiality and attention to detail.

Application Process

Interested candidates should submit their CV, a copy of their identity document, copies of relevant qualifications, and a cover letter via email to
venna.belemu@cerbalancetafrica.com.

Applications close at 17:00 on Friday, 30th May 2026. Late or incomplete applications will not be considered.

Please note that shortlisted candidates must be available for background checks, police clearance, and interviews. If you do not receive communication by 30th June 2026, please consider your application unsuccessful.

Job Details