Store Manager

Store Manager Jobs in Lusaka at Curtain Factory

Curtain Factory is seeking a dedicated Store Manager to oversee the daily operations of our showroom in Lusaka, Zambia. This role is pivotal in delivering exceptional customer service, fostering a high-performing team, and maintaining a professional retail environment. If you are experienced in retail management and passionate about driving sales success, this opportunity to join Curtain Factory could be your next career step.

Key Responsibilities for Store Manager Jobs in Lusaka

• Store Operations: Ensure the showroom opens on time, is well-prepared, and professionally presented every day. Manage staff deployment and floor activities, handle escalated customer complaints with professionalism, and maintain accurate product displays and pricing.
• Team Leadership: Supervise retail sales representatives daily, conduct briefings on sales targets and promotions, monitor individual performance, provide coaching, and report any ongoing performance or conduct issues to HR.
• Sales Performance: Drive achievement of daily and monthly sales targets, monitor conversion rates, assist with complex customer inquiries, and coordinate quotation follow-ups with the Admin Officer.
• Site Visits & Client Measurements: Conduct client site visits to take precise window and curtain measurements, verify sales representatives’ measurements before production, and coach the team on proper measurement techniques and client interaction while representing the company professionally.
• Administration: Submit daily sales reports, manage staff schedules and attendance, and escalate stock or operational needs to the Operations Manager.

Role Requirements and Qualifications

• Education: Zambia School Certificate (Grade 12) is required.
• Experience: At least two years in retail sales, including a minimum of one year in a supervisory role. Experience in home décor, textiles, or interior retail is advantageous.
• Skills: Strong sales and customer service abilities, team supervision, performance management, clear verbal and written communication, and basic store administration and reporting skills.
• Personal Attributes: A natural leader who commands respect through competence and consistency, customer-focused, energetic, motivating, reliable, and consistently professional.

Performance Indicators for Store Manager Jobs in Lusaka

• Achieve or exceed monthly store sales targets.
• Maintain high team conversion rates from walk-in customers to sales.
• Ensure zero unresolved customer complaints.
• Maintain showroom presentation standards daily.
• Ensure punctuality and attendance of retail staff.
• Submit daily sales reports on time, achieving 100% compliance.

How to Apply

Interested candidates are invited to submit their CV and relevant credentials via email to recruitment@curtainfactoryzm.com. Please note that applications by phone or hardcopy will not be accepted.