Hotel Manager –Operations & Marketing

Hotel Manager – Operations & Marketing Opportunity in Lusaka

ATISO AUTOMOTIVE PAINT AFRICA LIMITED is seeking a dynamic professional for one of the most exciting hotel manager jobs in Lusaka. This full-time position is with Kyalami Boutique Hotel Ltd, a newly established boutique hotel located in a prime business district of Lusaka, Zambia. The hotel offers over 30 stylish rooms, a restaurant, and a bar, providing guests with a private, intimate, and culturally inspired hospitality experience. We pride ourselves on delivering personalized guest services that reflect the unique identity of our property.

About the Role: Hotel Manager Jobs in Lusaka

The Hotel Manager – Operations & Marketing will be responsible for overseeing all daily operations while driving the hotel’s brand presence through strategic marketing initiatives. This leadership role demands a commitment to exceptional service standards and the ability to create memorable, tailored guest experiences that set Kyalami Boutique Hotel apart in the competitive hospitality market.

Key Responsibilities

• Operations Management: Supervise front office, housekeeping, food & beverage, maintenance, and security departments to ensure smooth daily functioning.
• Maintain high guest satisfaction by enforcing service excellence and promptly resolving complaints.
• Enhance operational efficiency and manage cost control initiatives.
• Implement and monitor standard operating procedures and ensure compliance with health, safety, and legal regulations.
• Financial Oversight: Track revenue streams, optimize pricing strategies, and manage occupancy rates to maximize profitability.
• Marketing & Sales: Develop and execute marketing campaigns, manage online presence across platforms including OTAs, and foster partnerships with travel agents, corporates, and event organizers.
• Analyze market trends and competitor activities to inform strategic decisions.
• Customer Experience: Monitor guest feedback on TripAdvisor, Google Reviews, and other platforms to maintain high satisfaction scores.
• Design loyalty programs and initiatives to encourage repeat business.

Qualifications and Experience

• Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of five years’ experience in hotel management with demonstrated expertise in both operations and marketing.
• Strong leadership and communication skills to effectively manage and inspire diverse teams.
• Proficiency in digital marketing and strategic business planning.

Core Competencies

• Leadership and team management
• Strategic thinking and problem-solving
• Customer-centric approach
• Digital marketing acumen

Reporting Structure

This position reports directly to the General Manager and supervises department heads across Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales & Marketing.

How to Apply

Qualified candidates interested in this rewarding hotel manager job in Lusaka are invited to submit their applications via email to tiza@kyalamiboutiquehotel.com. Please include a detailed resume and cover letter outlining your suitability for the role.