Call Center Assistant

Call Center Assistant Jobs in Lusaka – Join GS Cash Advance Limited

GS Cash Advance Limited invites enthusiastic and customer-focused individuals to apply for the position of Call Center Assistant in Lusaka, Zambia. If you are looking for call center assistant jobs in Lusaka that offer valuable experience and professional growth, this internship opportunity might be the perfect fit for you.

About the Call Center Assistant Role

As a Call Center Assistant at GS Cash Advance Limited, you will play a vital role in delivering exceptional customer service. You will be the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This role requires excellent communication skills, attention to detail, and a commitment to providing accurate information and support.

Key Responsibilities for Call Center Assistant Jobs in Lusaka

• Respond to customer calls and inquiries with professionalism and courtesy.
• Provide clear, accurate information and assistance tailored to customer needs.
• Actively listen to customers to understand their concerns and offer appropriate solutions.
• Follow up on outstanding customer requests to ensure timely resolution.
• Maintain precise records of customer interactions and call details.
• Escalate unresolved issues to the relevant departments for further action.

Qualifications and Requirements

• Minimum education level: Grade 12 Certificate.
• Fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Excellent customer service aptitude and interpersonal skills.
• Basic computer literacy with the ability to quickly learn new systems.
• Adaptable, fast learner, and able to thrive in a fast-paced environment.
• Capable of working independently and collaboratively within a team.
• Strong problem-solving skills and attention to detail.
• Professional, patient, and courteous demeanor when engaging with customers.
• Willingness to work flexible hours, including weekends or shifts as required.

How to Apply

If you are ready to take the next step in your career with one of the leading financial service providers in Lusaka, please submit your CV via email to careers@gscashadvance.co.zm. Use the subject line: Application, Call Centre Assistant – Lusaka.

Application Deadline: 17th August 2026

Please note that only shortlisted candidates will be contacted for further steps.

Job Details