RECEIPTIONIST

Receptionist Opportunity at ICYPEED Logistics in Lusaka

ICYPEED Logistics, a dynamic and fast-growing logistics and transport company based in Lusaka, Zambia, is currently recruiting for a Receptionist. This role offers a full-time position for a professional eager to contribute to one of the leading providers of reliable and customer-focused logistics solutions in the region. If you are searching for receptionist jobs in Lusaka that combine administrative responsibilities with customer service excellence, this opportunity could be the perfect fit.

About the Role: Receptionist Jobs in Lusaka at ICYPEED Logistics

As the first point of contact for visitors, clients, and business partners, the Receptionist plays a vital role in shaping the company’s professional image. The successful candidate will manage front office operations, handle telephone and email communications efficiently, and provide essential administrative support to ensure smooth daily operations.

Key Responsibilities

• Greet and assist visitors, clients, and suppliers with professionalism and courtesy.
• Answer, screen, and promptly direct incoming telephone calls.
• Respond to general customer inquiries and refer them to the appropriate department.
• Receive, log, and distribute incoming mail, courier deliveries, and correspondence.
• Maintain accurate visitor registers and reception records.
• Schedule appointments and coordinate meeting room bookings.
• Perform filing, scanning, photocopying, and other administrative tasks as needed.
• Ensure the reception area is tidy, organized, and welcoming at all times.
• Maintain confidentiality of sensitive company and customer information.
• Provide administrative support across departments as required.
• Carry out additional duties as assigned by management.

Qualifications and Experience

• Diploma in Business Administration or an equivalent qualification from a recognized institution.
• Additional qualifications in Office Administration, Public Administration, Secretarial Studies, or Customer Service are advantageous.
• Minimum of two years’ experience in reception, customer service, or administrative roles preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-oriented approach.
• Professional appearance and telephone etiquette.
• Ability to multitask effectively and work well under pressure.
• High integrity, confidentiality, and attention to detail.

Core Competencies

• Customer service orientation
• Effective communication and interpersonal skills
• Strong organizational and time management abilities
• Accurate administrative and record-keeping skills
• Problem-solving aptitude
• Professionalism and reliability
• Teamwork and initiative

How to Apply

Interested candidates should submit the following documents:

• A detailed application letter
• Updated Curriculum Vitae (CV)
• Certified copies of academic and professional certificates
• Copy of National Registration Card (NRC)

Applications can be emailed to icypeedzmhr@gmail.com or delivered in person to Plot 5580 Lusiwasi Road, off 10101 Libala Road, Lusaka.

Please note that the application deadline is 6th August 2026. Early applications are encouraged.

Job Details