Operations Manager

Operations Manager Jobs in Lusaka at Four Oaks Credit Limited

Four Oaks Credit Limited is seeking a dynamic and experienced Operations Manager to join our team in Lusaka, Zambia. This full-time role offers a unique opportunity for a high-potential leader to drive operational excellence in a fast-growing financial services startup. The successful candidate will play a pivotal role in translating our business plan into a revenue-generating operation while managing critical aspects such as B2B sales, regulatory compliance, team leadership, and digital platform implementation.

About Four Oaks Financial Services

Four Oaks is a Zambian-registered financial services provider dedicated to bridging the gap between income and payday. Rooted in our “Oak and Roots” philosophy, we believe that financial stability forms the foundation that enables households and businesses to endure economic challenges with resilience.

Key Responsibilities for Operations Manager Jobs in Lusaka

• Business Development & Partnerships (40%)
  • Identify and secure Memoranda of Understanding (MoUs) with Zambian employers to offer salary-backed advances.
  • Develop and maintain relationships with supermarket chains, mines, and contractors to support SME Order Financing.
  • Manage the sales pipeline and represent Four Oaks at industry forums and SME associations.
• Operational Setup & Technology Implementation (30%)
  • Lead the rollout of the digital lending application, ensuring key features like the Financial Health Check and budgeting tools are fully operational.
  • Develop and enforce core operational processes, including Credit Policy, disbursement workflows, and collection procedures.
  • Ensure compliance with PACRA, FIC, and other lending regulations.
  • Recruit, train, and manage the founding branch team.
• Portfolio Quality & Financial Oversight (20%)
  • Monitor loan portfolio performance to maintain high repayment rates and keep Portfolio at Risk (PAR) within approved limits.
  • Manage daily liquidity to guarantee continuous availability of lending capital.
  • Provide clear and transparent monthly performance reports to the Board of Directors.
• Culture & Values Stewardship (10%)
  • Promote and embed Four Oaks’ core values of Integrity, Humility, and Hard Work throughout daily operations.
  • Champion financial literacy by ensuring all clients engage with educational tools.

Candidate Requirements

• Experience: 5 to 8 years in Financial Services, Fintech, or B2B Sales with a proven record of closing deals.
• Startup Mindset: Comfortable working in a lean startup environment and building processes from the ground up.
• Technical Skills: Experience with digital lending platforms or financial software implementation is essential.
• Education: Bachelor’s degree in Finance, Business, or Economics. Professional qualifications such as ACCA or CIMA are advantageous.
• Values: A leader who “Keeps Their Word” and is willing to “Serve with Humility,” demonstrating hands-on engagement with both clients and staff.

How to Apply for Operations Manager Jobs in Lusaka

If you are ready to grow with Four Oaks Credit Limited and advance your career into executive leadership, please submit your CV and cover letter to admin@fouroakszm.com.

Four Oaks Financial Services is an equal opportunity employer committed to fostering growth and lifting others as we expand.