Human Resource Officer

Human Resource Officer Jobs in Lusaka at YWCA

The Young Women’s Christian Association (YWCA) invites qualified candidates to apply for the position of Human Resource Officer based at its National Office in Lusaka, Zambia. This role is ideal for professionals seeking to contribute to effective human resource management systems that promote a positive and inclusive workplace culture. If you are looking for human resource officer jobs in Lusaka that align with values of gender equality and safeguarding, this opportunity offers a fulfilling career path.

About the Role: Human Resource Officer Jobs in Lusaka

Reporting to the Finance Manager, the Human Resource Officer will play a key role in supporting recruitment, staff development, performance management, and employee relations within YWCA. The position requires ensuring compliance with organizational policies and Zambian labour laws while fostering an inclusive, respectful, and gender-sensitive work environment.

Key Responsibilities

• Coordinate and manage the recruitment process, including job advert preparation, shortlisting, and interview scheduling.
• Facilitate onboarding and orientation programs for new employees.
• Maintain accurate personnel records and HR databases with strict confidentiality.
• Prepare employment contracts, job descriptions, and other relevant HR documentation.
• Support performance appraisal systems and assist supervisors in setting targets and conducting reviews.
• Identify training needs and coordinate capacity-building initiatives for staff development.
• Address employee concerns and grievances professionally and promptly.
• Promote staff welfare, motivation, and engagement in collaboration with management.
• Ensure compliance with labour laws and organizational HR policies.
• Support the development and periodic review of HR policies and procedures.
• Champion YWCA’s values, gender equality, and safeguarding policies throughout the organization.
• Assist former staff with accessing NAPSA and PAYE benefits.
• Provide administrative support to management as required.

Qualifications and Experience

• Diploma in Human Resource Management is required; a Bachelor’s degree is an advantage.
• Minimum of three years’ relevant experience in human resource management.
• Membership with the Zambia Institute of Human Resource Management (ZIHRM) is essential.
• Thorough knowledge of Zambian labour laws and HR best practices.

Skills and Competencies

• Excellent interpersonal and communication skills.
• High level of confidentiality and integrity in handling sensitive information.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office applications.
• Ability to maintain professionalism in all HR dealings.

Safeguarding and Code of Conduct

The Human Resource Officer must uphold YWCA’s safeguarding policies and code of conduct, ensuring the protection of women, children, and vulnerable populations. Commitment to maintaining a safe and respectful working environment is mandatory.

Commitment to Protection from Sexual Exploitation and Abuse (SEA)

The successful candidate will adhere strictly to YWCA’s zero-tolerance policy on Sexual Exploitation and Abuse. This includes mandatory reporting of any SEA incidents, participation in relevant trainings, and cooperation with investigations. Failure to comply with these requirements may result in disciplinary action, including termination.

Application Process

Interested and suitably qualified applicants are encouraged to submit their application letter and detailed CV, including daytime contact numbers, by 5th August 2026. Only shortlisted candidates will be contacted.

Applications can be sent by email to: national.office@ywcazambia.org
Or delivered to: The Executive Director, Plot 7391, Nationalist Road, Lusaka.

Additional Information