FRONT OFFICE MANAGER

Front Office Manager Jobs in Lusaka at Zambia National Farmers Union

The Zambia National Farmers’ Union (ZNFU) is seeking a dedicated and results-driven professional to join its team as a Front Office Manager. This role offers a unique opportunity to contribute to an organization committed to promoting and safeguarding the interests of farmers, agricultural companies, and related stakeholders in Lusaka, Zambia. If you are motivated by impactful work and have strong administrative and communication skills, consider applying for one of the leading front office manager jobs in Lusaka.

About the Role: Front Office Manager Jobs in Lusaka

Reporting directly to the Head of Finance & Administration, the Front Office Manager will be the first point of contact for visitors and callers, ensuring a professional and welcoming environment. This full-time position requires excellent interpersonal skills, attention to detail, and the ability to manage multiple administrative tasks efficiently.

Key Responsibilities

• Warmly welcome visitors in person and over the phone, ensuring a positive first impression.
• Answer incoming calls, route them appropriately, and take messages when necessary.
• Serve as a telephone operator and maintain an inquiries manual documenting visitor questions and requests.
• Follow security procedures to maintain a safe and secure office environment.
• Perform general administrative duties such as photocopying, filing, typing, and managing incoming and outgoing mail.
• Assist in updating the Union’s social media platforms with relevant content, including profile photos, cover photos, and links to reflect current developments.
• Coordinate with management and responsible officers to respond promptly to inquiries received via social media.
• Prepare and publish accurate, timely, and engaging content approved by management.
• Update the Union’s website with approved news, announcements, events, documents, photographs, and other relevant materials.
• Regularly review website pages to identify and report broken links, outdated information, technical issues, or security concerns.
• Upload newsletters, reports, notices, publications, and other approved documents.
• Perform any other duties assigned by the supervising officer.

Qualifications and Experience

• Diploma in Public Relations or an equivalent qualification from a recognized institution.
• Experience or training in managing social media platforms is an advantage.
• Full Grade 12 Certificate with credit or better in English.
• Minimum of two (2) years’ relevant work experience.
• Excellent communication and interpersonal skills.

Application Process

Interested candidates should submit their applications by email only. Please send a detailed Curriculum Vitae (CV), contact numbers, three traceable professional referees, and any other relevant credentials compiled into a single PDF file. Applications must be addressed to:

The Executive Director
Zambia National Farmers’ Union
Lusaka, Zambia

Email applications to: judy.hamonzwe@znfu.org.zm

Please note: Only email applications will be accepted. The closing date for receipt of applications is 14th August 2026.