Customer Service Representative

Customer Service Representative Jobs in Lusaka at Zimworx

Zimworx is currently recruiting for dedicated and articulate customer service representative jobs in Lusaka. We seek professionals who are committed to delivering exceptional support to customers, particularly in areas involving debt settlement and account resolution. This full-time opportunity is based in Lusaka, Zambia, and offers a dynamic environment for individuals passionate about customer care and financial services.

About the Customer Service Representative Role

As a Customer Service Representative at Zimworx, you will be the primary point of contact for customers seeking assistance with their accounts and debt-related inquiries. Your role will involve clear communication, empathetic listening, and providing accurate information to help clients navigate their financial obligations effectively.

Key Responsibilities

• Engage customers confidently and professionally via telephone.
• Clearly explain debt settlement procedures, account details, and available options.
• Listen attentively to customer concerns and respond appropriately.
• Manage objections with effective rebuttals while maintaining a consultative approach.
• Build rapport quickly to foster positive and productive conversations.
• Address questions and concerns with empathy, professionalism, and assurance.
• Guide customers through the necessary steps to resolve their accounts.
• Maintain accurate records of all customer interactions and outcomes.
• Escalate complex issues to the relevant internal teams when necessary.
• Consistently meet or exceed customer service, quality, productivity, and performance standards.
• Adhere strictly to company policies, compliance requirements, and communication protocols.

Qualifications and Experience

• A diploma or Bachelor’s degree in Business, Finance, Communications, Marketing, or a related discipline is advantageous.
• Previous experience in customer service or call center environments is essential.
• Background in debt settlement, debt resolution, collections, financial services, or account servicing is highly preferred.
• Proven skills in handling objections, customer retention, or consultative conversations are beneficial.

Why Apply for Customer Service Representative Jobs in Lusaka with Zimworx?

Joining Zimworx means becoming part of a team that values professionalism, integrity, and customer satisfaction. You will have the opportunity to develop your skills in a supportive environment while contributing to meaningful financial solutions for customers.

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