Customer care

Customer Care Jobs in Lusaka at Liibaan General Dealers

Liibaan General Dealers is currently inviting applications for the position of Customer Care Representative based in Lusaka, Zambia. We are looking for dedicated professionals to join our team and deliver exceptional service to our clients. If you are seeking customer care jobs in Lusaka where you can make a meaningful impact by addressing client needs with efficiency and professionalism, this opportunity is for you.

About the Customer Care Role

As a Customer Care Representative at Liibaan General Dealers, you will play a vital role in maintaining strong customer relationships by providing timely and accurate responses to inquiries and concerns. This full-time position demands a proactive approach to resolving issues and ensuring client satisfaction while upholding the company’s positive image.

Key Responsibilities for Customer Care Jobs in Lusaka

• Attend to customers professionally through phone calls, WhatsApp, email, or in-person interactions.
• Respond promptly and accurately to customer inquiries, complaints, and requests.
• Provide clear and detailed information about company products and services.
• Maintain accurate records of customer interactions and follow up to ensure satisfactory resolution.
• Escalate complex issues to management when necessary.
• Collaborate with team members to enhance the overall customer experience.
• Consistently represent the company with a positive and professional demeanor.

Qualifications and Skills Required

• Minimum Grade 12 Certificate.
• Certificate or training in Customer Service, Business Administration, or related fields is advantageous.
• Experience in customer care, front desk, or client-facing roles is preferred.
• Excellent spoken and written English communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to remain calm and professional when dealing with challenging clients.
• Proficiency in computer applications including Email, Excel, Word, and PowerPoint.
• Honest, reliable, well-organized, and able to work independently with minimal supervision.

Why Join Liibaan General Dealers?

Working with Liibaan General Dealers offers a rewarding environment where your customer care skills will be valued and developed. You will contribute directly to building lasting client relationships and enhancing service standards within a reputable company in Lusaka.