D2C Telcare Limited
Call Centre Agent Jobs in Lusaka at D2C Telcare Limited
D2C Telcare Limited invites enthusiastic and dedicated individuals to apply for call centre agent jobs in Lusaka. If you thrive in dynamic environments and have a passion for delivering exceptional customer service, this contract opportunity could be the perfect fit for you. Join our team and contribute to providing outstanding support that makes a real difference.
About the Role: Call Centre Agent Jobs in Lusaka
Reporting directly to a Team Leader, the Call Centre Agent plays a vital role in maintaining high-quality customer interactions. You will be responsible for managing inquiries with professionalism and empathy while ensuring customer satisfaction remains a top priority. This position requires individuals who can work efficiently under pressure and adapt to evolving business needs.
Key Responsibilities
- Handle customer inquiries promptly and courteously, demonstrating empathy and professionalism
- Resolve customer issues swiftly to maintain a positive experience
- Promote relevant products and services tailored to customer needs
- Achieve performance targets and contribute to customer retention efforts
- Conduct tele-collections as part of customer account management
Candidate Profile and Qualifications
We seek candidates who communicate clearly and confidently, with a persuasive approach that engages customers effectively. The ideal applicant will possess:
- A minimum of a Grade 12 certificate; a degree is an advantage
- Proficiency in multiple languages is highly desirable
- Excellent verbal and written communication skills
- Ability to explain product and service benefits with clarity and confidence
- Flexibility to adapt to changing sales strategies and market conditions
How to Apply for Call Centre Agent Jobs in Lusaka
Interested candidates should submit their applications via email to recruitment@d2ctelcare.com. Please include your current physical location in the subject line to assist with the application process.
Only shortlisted candidates will be contacted. If you do not receive a response within four weeks of your application, please consider your submission unsuccessful.
D2C Telcare Limited is an equal opportunity employer and welcomes applications from all qualified individuals.
| Company | D2C Telcare Limited |
|---|---|
| Location | Lusaka, Zambia |
| Job Type | Contract |
| Category | Customer Service |
| Application Email | recruitment@d2ctelcare.com |
To apply for this job email your details to recruitment@d2ctelcare.com