Branch Manager

Branch Manager Jobs in Lusaka – FINCA Zambia

FINCA Zambia invites qualified professionals to apply for the position of Branch Manager based in Lusaka, Zambia. This is an excellent opportunity for experienced candidates seeking branch manager jobs in Lusaka to lead a dynamic financial institution focused on growth, operational excellence, and outstanding client service.

About the Role

As Branch Manager, you will be responsible for overseeing daily branch operations, driving portfolio growth, and leading a high-performing team. You will balance commercial sales targets with stringent credit risk management, ensuring operational efficiency while delivering exceptional service to our valued clients.

Key Responsibilities for Branch Manager Jobs in Lusaka

• Sales & Portfolio Growth: Expand market presence within the catchment area, achieve disbursement targets, and grow both deposit and loan portfolios.
• Credit Risk & Asset Quality: Supervise credit submissions, monitor loan officer portfolios, and enforce strict protocols to manage portfolio at risk (PAR) recovery.
• Team Leadership: Manage, mentor, and evaluate field officers and customer service staff to foster a motivated and effective team.
• Operational Compliance: Ensure compliance with all regulatory requirements, internal policies, and branch operational procedures.
• Customer Relationship Management: Build and maintain strong community relations to promote high levels of customer retention.

Candidate Profile and Competencies

• Leading with Integrity: Demonstrate and uphold FINCA Zambia’s core values, holding yourself and others accountable to ethical standards.
• Employee Engagement: Create a fulfilling work environment by recognizing individual strengths and fostering team collaboration.
• Responsible for Results: Take ownership of personal and team performance, focusing on key priorities to achieve branch objectives.

Qualifications and Skills

• University degree in Business Administration, Banking and Finance, Commerce, Accounting, or a related discipline.
• Minimum of four years’ experience in a recognized microfinance institution or commercial bank.
• Proficiency in Microsoft Excel and core banking systems.
• Strong leadership and communication skills with a detail-oriented and organized approach.
• Knowledge of digital banking channels is an advantage.

How to Apply

Interested applicants who meet the criteria for branch manager jobs in Lusaka are encouraged to submit their credentials via email to ZM_HR@finca.co.zm. Please ensure your application is received no later than Friday, 14th August 2026.

Additional Information